Why am I asked for username and password when my trial version is not yet expired?

Discussion in 'ESET NOD32 Antivirus' started by ngjackie, Feb 15, 2009.

Thread Status:
Not open for further replies.
  1. ngjackie

    ngjackie Registered Member

    Joined:
    Apr 21, 2008
    Posts:
    31
    My trial version of ESET NOD32 Antivirus used to be running OK. A few days ago, to my surprise, it prompted a dialogue asking for the username and password in order to continue the update. I'm sure that I did not change any settings of my NOD32 recently. I wonder why my NOD32 went wrong. Any ideas?
     
  2. dorgane

    dorgane Registered Member

    Joined:
    Oct 17, 2007
    Posts:
    362
    because trial is 30 days, when 30 is finish you purchase or uninstall software

    sorry for my bad english
     
  3. artsky

    artsky Registered Member

    Joined:
    Jan 9, 2008
    Posts:
    35
    hello, the title clearly says its not yet expired.

    To NOD32 team FYI I have also experienced this. My 1-day old trial version is asking me for a password.
     
  4. ngjackie

    ngjackie Registered Member

    Joined:
    Apr 21, 2008
    Posts:
    31
    Artsky was right. The title states clearly that I'm now using a trial version of NOD32 Antivirus 3.0.621.0 which is not yet expired. My last successful update was at 3846(20090211). Usually, my NOD32 ran regular updates itself by default, so I was seldom worried if I should update it manually. However, to my surprise, it went wrong the next day. It turned out to ask for Username and Password every time it updates. I'm now unable to get my NOD32 updated. What is wrong? Any ideas?
     
  5. IsaacTCI

    IsaacTCI Registered Member

    Joined:
    Aug 10, 2008
    Posts:
    1
    I am having the same problem too. When you find out pls let me know. I have contacted Eset Customer Care on 02-13-2009 on this issue. All I got in response from them was a e-mail with a Case # and them stating that my case will be reivewed shortly.

    BTW 02-13-2009 was the day that I downloaded and started the trail version from their website.
     
  6. xMarkx

    xMarkx Registered Member

    Joined:
    Dec 1, 2008
    Posts:
    447
    This happened to my friend as well.

    He bought it and it's working fine now.
     
  7. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    995
    Location:
    San Diego, CA USA
  8. Tenebre

    Tenebre Registered Member

    Joined:
    Feb 20, 2009
    Posts:
    2
    I have the same problem as ngjackie, but I have the latest version available for download. According to "About" I still have over a week left of the trial (enough to last to the nice side of pay day).
     
  9. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Uninstalling and reinstalling the trial version should resolve the problem.
     
  10. Tenebre

    Tenebre Registered Member

    Joined:
    Feb 20, 2009
    Posts:
    2
    It did. Thank you very much.
     
Thread Status:
Not open for further replies.