Whitelist doesn't always work.

Discussion in 'ESET Smart Security' started by rwengel, Jul 29, 2009.

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  1. rwengel

    rwengel Registered Member

    Joined:
    Jul 29, 2009
    Posts:
    1
    I recently purchased ESET Smart Security (currently ver. 4.0.437.0) and it does a nice job. Mostly.
    The problem I am having is that some of the email addresses I have in the "Whitelist" still get dumped into the "Junk" folder. I am using Thunderbird (ver. 2.0.0.22). It does not mark it as "Spam", it just gets placed in the "Junk" folder. There are about 5 email addresses that this happens to out of about 40, and no matter how I try or how many times I try to whitelist them, it enters the address in the whitelist and then continues call them junk.
    My understanding of a whitelist is that it is a pass no matter what.
    What am I missing here?
    Thanks for your help.
    Richard
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,410
    Since you said these emails are not marked as spam, I assume that it's the Thunderbird spam filter that moves them to that folder. You can verify it by disabling the antispam module for a while.
     
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