Whitelist doesn't always work.

Discussion in 'ESET Smart Security' started by rwengel, Jul 29, 2009.

Thread Status:
Not open for further replies.
  1. rwengel

    rwengel Registered Member

    Jul 29, 2009
    I recently purchased ESET Smart Security (currently ver. 4.0.437.0) and it does a nice job. Mostly.
    The problem I am having is that some of the email addresses I have in the "Whitelist" still get dumped into the "Junk" folder. I am using Thunderbird (ver. It does not mark it as "Spam", it just gets placed in the "Junk" folder. There are about 5 email addresses that this happens to out of about 40, and no matter how I try or how many times I try to whitelist them, it enters the address in the whitelist and then continues call them junk.
    My understanding of a whitelist is that it is a pass no matter what.
    What am I missing here?
    Thanks for your help.
  2. Marcos

    Marcos Eset Staff Account

    Nov 22, 2002
    Since you said these emails are not marked as spam, I assume that it's the Thunderbird spam filter that moves them to that folder. You can verify it by disabling the antispam module for a while.
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.