Where to submit a false positive?

Discussion in 'NOD32 version 2 Forum' started by mvdu, Jun 15, 2007.

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  1. mvdu

    mvdu Registered Member

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    I submitted a false positive to the samples@eset.com address about 2 weeks ago, and havn't gotten a response or a fix for the file. Kaspersky confirmed it is a false positive. Is there a better place to submit this?
     
  2. ASpace

    ASpace Guest

    If it haven't been changed , it might not be a false positive but a real threat.

    Send the sample to email support @ eset . com along with a link to this thread and explain the situation :thumb:
     
  3. Don johnson

    Don johnson Registered Member

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    I think you can send the sample to servis@eset.sk,tell them it is a fp
     
  4. ugly

    ugly Registered Member

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    Or it might be a "low priority" false positive.:p
     
  5. mvdu

    mvdu Registered Member

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    Thanks, all. I sent it to the support address first. Will let you know what happens.
     
  6. ASpace

    ASpace Guest

    Hey Don , the email servis and support are the same , I mean they arrive at the same place -> ESET Europe Slovakia Technical Support dept ;)
     
  7. mvdu

    mvdu Registered Member

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    The false positive has been fixed. Thanks again!
     
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