Where to submit a false positive?

I submitted a false positive to the samples@eset.com address about 2 weeks ago, and havn't gotten a response or a fix for the file. Kaspersky confirmed it is a false positive. Is there a better place to submit this?

 

If it haven't been changed , it might not be a false positive but a real threat.

Send the sample to email support @ eset . com along with a link to this thread and explain the situation

 

I think you can send the sample to servis@eset.sk,tell them it is a fp

 

Or it might be a "low priority" false positive.

 

Thanks, all. I sent it to the support address first. Will let you know what happens.

 

Hey Don , the email servis and support are the same , I mean they arrive at the same place -> ESET Europe Slovakia Technical Support dept

 

The false positive has been fixed. Thanks again!