Where is my license?

Discussion in 'ESET NOD32 Antivirus' started by max_enzo, Nov 29, 2009.

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  1. max_enzo

    max_enzo Registered Member

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    Ok,i bought Eset Nod32 at my country (portugal) online yesterday at night,i used one of the two choices,with credit card or ATM and i selected by ATM,because i dont have a credit card,here is a photo of the options:
    http://i407.photobucket.com/albums/pp158/max_enzo/ScreenShot003-2.jpg

    Then i completed the form:
    http://i407.photobucket.com/albums/pp158/max_enzo/ScreenShot004-1.jpg

    And i received the email,and it was written that before 16h i would recieve the email with the license,but it has passed 18h and nothing yet,how much time this normally takes for real?
    I have pay online with BBVA online,on my bank account,i have printed the purchase,and have send it by email to eset in pdf form with the order number.
     
    Last edited: Nov 29, 2009
  2. jimwillsher

    jimwillsher Registered Member

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    Today's Sunday isn't it? Perhaps they need to check your order. In which case, wait for normal working hours on Monday.
     
  3. Edwin024

    Edwin024 Registered Member

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    If that's the case, the 'shop' should be closed during weekends....
     
  4. siljaline

    siljaline Former Poster

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    Last edited: Nov 29, 2009
  5. max_enzo

    max_enzo Registered Member

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    The link doesnt work.
    Man looks like i have made a mistake,i should have bought kaspersky(the antivirus i always used) on the stupid store instead of this,i just "bought" this one because its more lighter than the new versions of kaspersky.its starting to look like i have given money to eset for nothing,eset must think i'm rich.And the big problem is that i cant find nod32 on stores,there is symantec,panda,bitdefender,kaspersky,mcafee,avg and G-DATA but not Nod32.
    I just hoppe the license is on my email tomorrow.
     
    Last edited: Nov 29, 2009
  6. jimwillsher

    jimwillsher Registered Member

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    chill man, what's the big deal. Do you expect everything to be instant?

    Just relax, I'm sure it'll be sorted in 24 hours.
     
  7. Marcos

    Marcos Eset Staff Account

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    I'd check the spam folder in case the registration email was assesed as spam moved there. If that's not the case, contact the reseller you purchased the product from.
     
  8. max_enzo

    max_enzo Registered Member

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    Its not on the spam folder,and i have already send two email to Eset portugal and they haven't tell nothing yet,so maybe its because of the weekend.
     
  9. GrailVanGogh

    GrailVanGogh Registered Member

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    That would be the logical way to look at things.

    Nothing to get worked up over IMO.
     
  10. max_enzo

    max_enzo Registered Member

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    Ok,the email with the license has arrived.
     
  11. siljaline

    siljaline Former Poster

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    Excellent to hear of the positive outcome.
     
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