Where is Eset support/customer service?

Discussion in 'ESET NOD32 Antivirus' started by geepee, Jan 29, 2011.

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  1. geepee

    geepee Registered Member

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    About a month ago I emailed customer support to upgrade from Nod32 to the full security package - NO REPLY!

    Nearly a week ago I emailed tech support as I am having a boot-up issue with nod32 av - NO REPLY!

    Three days ago I emailed someone in Sales requesting some kind of reply from Eset - NO REPLY!

    Any clues?
     
    Last edited: Jan 29, 2011
  2. The Hammer

    The Hammer Registered Member

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    You've landed in the right place to get all your answers. The Eset mods are very good.
     
  3. Marcos

    Marcos Eset Staff Account

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    Did you contact ESET, LLC in the US or another distributor / reseller ? Did you get a confirmation email after submitting your queries and were assigned a ticket ID ?
     
  4. geepee

    geepee Registered Member

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    Hi Marcos -thanks for the quick reply.

    On three separate occasions, I emailed from the main eset site - never received any email confirmations either time.
     
  5. geepee

    geepee Registered Member

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    Here is the last contact I made with eset via email (not the "form" contact from their site): (by the way, I received no reply back from this one either):



    I apologize for addressing this email to you, but it was the only one I saw that didn't require a "form" fillout - which is the problem and the reason why I am trying to contact Customer Service.

    I am not sure what has happened in the last several months with ESET, but I assure you I am mystified...about a month ago I emailed (using the "form" of course), requesting a price to upgrade from AntiVirus to the complete security package - NO REPLY from ESET up until today!

    Then 2 days ago, I used the "form" again to set up a ticket because Nod32 no longer loads like it should - it is a problem at your end...once again, NO REPLY!
     
  6. Cudni

    Cudni Global Moderator

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  7. geepee

    geepee Registered Member

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    When I open the egui of Nod32 and use this window for Help, there are links for Customer Care offered - that is the link I used - I assume it is the same as the one you just listed.
     
  8. Cudni

    Cudni Global Moderator

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    would it be too difficult to post that link? It would reduce the need for guessing.
     
  9. geepee

    geepee Registered Member

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  10. geepee

    geepee Registered Member

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    cudni - thanks for the link - why would this not be part of the nod32 interface instead of the embedded link to eu.


    I have started a new ticket for the technical issue I am having (but definitely not for an update to the security suite ).
     
  11. vtol

    vtol Registered Member

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    unless you are looking for a phone the option for communicating with the Eset customer service is well embedded in the NOD interface, incl. a link to the web form or and as recommended the link above, popping up the form as shown below

    30-01-2011 17-41-38.png
     
  12. geepee

    geepee Registered Member

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    I did not want a phone call - here is what I get when I use the Help (just below the upper-corner X). It goes to the eu website!
     

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  13. vtol

    vtol Registered Member

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    and what do you get when you click instead just the item above - 'contact customer care'?
     
  14. geepee

    geepee Registered Member

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    http://www.eset.eu/support/form

    I have no reason to believe that the first Customer Care (recommended...) selection is going to go anywhere else but this link!
     
  15. vtol

    vtol Registered Member

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    you get on 2 different help menu items the web form, is that what you are saying?
     
  16. geepee

    geepee Registered Member

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    yes - from the area of the egui you suggested in your attachment, and from the area that I initially used (see my attachment).
     
  17. vtol

    vtol Registered Member

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    there are 2 different 2 menu entries in both areas:

    the upper ones marked red will open the NOD embedded form, which is recommend for contacting customer care, whilst the yellow marked entries will open the web form.

    30-01-2011 21-02-13.png
     
  18. geepee

    geepee Registered Member

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    this will be my last reply to this thread -

    your yellow highlights go to the link I have posted for you more than once - I have no reason to believe that your pink selections will go anywhere other than the same links!

    end of my posts.
     
  19. vtol

    vtol Registered Member

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    not sure what went wrong here...
     
  20. webyourbusiness

    webyourbusiness Registered Member

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  21. jimwillsher

    jimwillsher Registered Member

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    Agreed. A bit of a strange ending.


    Jim
     
  22. jongie

    jongie Registered Member

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    I have only rarely needed to get in touch with ESET support here in UK but I sent a request form late on Saturday (yesterday) evening. I had received a response by 10:00 today (Sunday) and a follow up with advice before lunchtime. Excellent! :thumb:
     
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