Sure, technically advanced users of this forum can do searches and painstakingly piece together what they need from third party sources--after hours of jumping through hoops. And if they’re lucky, the CD may work, and it may even be legal to use. But what about the rest of us who need step by step instructions? As well as those who want OFFICIAL instructions from the company, in order to ensure they aren‘t violating any copyright laws, etc. Why has Eset ignored this important issue for so long? Is it a simple case of corporate indifference (bad business practices), or is something else involved? Inquiring minds want to know--as common sense dictates that a boot CD goes hand in hand with an AV program. I’ve wracked my brain, but have been unable to come up with any logical explanation for why they would make it as difficult as possible for the average user of their program to remove viruses. Perhaps the owner has delegated too much responsibility to employees who have no performance incentive? In other words, the underlings in charge get paid the same salary regardless of how much the sales increase. So they have zero incentive to respond to the needs of their customers in a responsible manner. If Eset chooses to ignore this thread, would anyone happen to have an email address for the owner? As perhaps he relies on disinterested subordinates to peruse forums to stay in tune with customers’ opinions, as well as respond to email that's not addressed to him personally.