When restoring Error Reading File

I am trying to restore to a new harddrive since my other system crashed. On some files I receive this message
Error Reading File (0X40001)
Tag:0X61F188EFE50BOA2F
Internal Error:Start sector is outside input stream (0X70001)
Tage = 0XFDCA6BCAF26CD966

screen asked to retry ignore cancel

What does this mean and how can I solve this problem I really need some of these files like Outlook pst.

Thanks

 

What kind of drive are you trying to resotre form and to? Ext/Internal -- sata, RAID, usb, etc.?

 

I'm restoring from a Maxtor One Touch 4 external USB. Can you provide me with some information?

 

Hello azuser22,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for delayed response.

Please make sure you use the latest build of the respective version of Acronis True Image. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

Please check if the drive archive is stored at is compressed by Windows (right click on the partition and choose "Properties"). If it is, please uncompress it (uncheck the "Compress drive to save disk space" box).

If the issue persists, please clarify, what version of Acronis True Image are you using? You can find the full version name and build number by going to Help -> About... menu in the main program window.

Please also clarify, are you running the restore from within Windows, or using Acronis Bootable Rescue Media? Is the archive a disk/partition image, or files/folders backup? Are you trying to restore it as an image, or as files/folders?

Thank you.
--
Marat Setdikov