Hi, newbie here and am considering purchasing the product. HOWEVER, I dont get the procedure...is this a chat or an email form? http://info.prevx.com/service.asp Do we wait 6 hours or 6 days for someone to email us back? How does this work? You submit a question and then what? Does "customer support" use the email to respond to the question? How long will it take? Do we just wait on the same page until I shut down my system? \ Is this is the only way to communicate with prevx? It's just a simple question in the 'email-chat-whatever" form..