What Type of Information does Prevx Transmit?

Discussion in 'Prevx Releases' started by cornellian, May 30, 2010.

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  1. cornellian

    cornellian Registered Member

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    Hello,

    I am wondering what type of information the Prevx program transmits to Prevx servers?

    I noticed on the my.prevx.com site I could see the computer names and OS versions of all the clients. Does the software client transmit any other personally identifiable information? Also, is all information transmitted over SSL?

    Finally, on the prevx.com site, under the guarantee, it states:
    "Expert Assistance. In the rare occurrence that Prevx 3.0 malware removal fails - a Prevx Engineer will connect to your PC and manually disinfect"

    Is the remote connection capability built into the Prevx software and if so, is there a way to disable this?

    Thanks for the help,
    Will
     
  2. markusg

    markusg Registered Member

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  3. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Prevx transmits information anonymously about programs on your PC and the behaviors which they perform. MyPrevx holds additional information so that the user can view more specific details on infections or individual PCs but unless you are using MyPrevx, this data is not stored.

    As markusg said, there is no remote assistance capability built into the product - we use a service called LogMeIn Rescue which allows the user to view everything that the engineer is doing.

    Let me know if you have any other questions!
     
  4. cornellian

    cornellian Registered Member

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    Thank you for the help. One last question, I read in the privacy policy that "[Prevx] also sends details of visited website URLs to our database to verify the legitimacy of the URLs."

    If I disable and don't use the SafeOnline tool in Prevx does the software still monitor and transmit websites?

    Thanks again for the help,
    Will
     
  5. markusg

    markusg Registered Member

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    no i do not think so.

    but i think the http and https protection is important

    for example you have an unknown data stealer, prevx online can protect your passwords and so on.
     
  6. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Disabling SafeOnline will result in Prevx not sending or storing any URL data to our centralized database. For what it's worth, SafeOnline does not store URLs but just performs a "point" check on them to check their legitimacy while the user is browsing.

    Hope that helps! :)
     
  7. Pleonasm

    Pleonasm Registered Member

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    To clarify, is this the full and complete privacy policy (1) of the Prevx and SafeOnline products, or (2) of the Prevx website -- or (3) both?
     
  8. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    I believe this is the privacy policy of the website - the product itself has a discrete EULA which can be viewed pre-installation.
     
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