What the?

Discussion in 'Acronis True Image Product Line' started by stiney, Sep 28, 2005.

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  1. stiney

    stiney Registered Member

    Sep 28, 2005
    About December of last year I replaced the hard drive in my laptop. I used the demo version of True Image 8.0 to accomplish this. I didn't realize that it would only work for so many days and then make the copied hard drive sort of unusable.

    Well, that's the backstory anyway. I did buy True Image 8.0, and I did successfully clone my hard drive and replace it, and I've been using it since Jaunary and it's worked fine.

    Until today. My computer has been sitting on my couch for 3 days unused, and I just turned it on, and it seems to have reverted to the state it was in when that original demo copied hard drive ran out of free trial days. In fact, the computer seems to only have a tib file for that demo that was made back in December.

    How can I get the clone I've been using for the last 9 months back? I still have my old hard drive, but it's 9 months worth of data behind now.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello stiney,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept my apologies for the delay with the response.

    Please be aware that neither free trial version nor full one limits the hard drive's functionality in any way. Acronis True Image just does not have such capability. Thus I'm inclined to believe that the problem is not related to Acronis software, especially since, as you said, 9 months passed already.

    Actually, the point is that the free trial version version has a 15 days limited functioning period. When trial version expires it just stops working, but does not revert your hard drive to the state it had before cloning or image restoration operation.

    However, just in case please create Acronis Report in the way described below:

    - Download Acronis Report Utility on any "healthy" PC;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer having the issue from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy;

    Please also collect the following information:

    - Where do you store your images?

    - What operating system you use?

    Send all the collected files and information to support@acronis.com along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
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