what is the problem paragon systems 2010 and partion manager 11

I installed paragon system backup so10 and have been running it successfully for three days now. Last night I installed the demo on partition manager 11 personal on my computer. Backup failed for the first time. the log stated it had problems with partition manager 11. what is going on? how can I fix it? I am running windows 7 home premium with 2 1 tera byte drives 1 dedicated to systems backup and a 300 gig drive with 3 gigs memory and a triple core 2.1 AMD processor. please help are the two programs incompatible with each other? Here is the log message I get:


*** Log start at 9/20/2010 9:36:22 PM
Paragon System Backup, version 2010, build 10444 (14.07.10 )

----------------------------------------------------------
Error Code = 0x12016
Error Source = Hard Disk Manager
Error Description = Internal error (error code: 0x12016, VSS: Can't read volume data.)
Error Location = ..\..\..\dbh\engine\DBHEngineImpl.CPP (line 1465)

 

anthonyhg1

According to error code, the issue is related to file system erorrs on partition you want to backup or to Hard Disk health.

Please try to run CHKDSK <drive_letter>: /F from Command prompt for all partitions. Then run CHKDSK <drive_letter>: /R.

One of these operation should report and possibly fix all errors.