Discussion in 'ewido anti-spyware forum' started by shoe, Jul 21, 2006.
Just poped up.
I have this before in the beta release. They need the files ewido.err, ewido.dmp and error.txt for analysis. Just send the files to technical support.
where do i find those
The path is in the error message.
Does ppl actually read error message before posting them here ?
According to the picture you posted, you should find it in:
"C:\Program Files\ewido anti-spyware 4.0\"
(look for ewido.err, ewido.dmp and error.txt)
no i guess i am stupid
Let's offer support here, not comments that can hurt other members. Think before you post.
The file ewido.dmp may or may not be created by Ewido when it encounter the error. If there is one in "C:\Program Files\ewido anti-spyware 4.0\", send it along with ewido.err and error.txt to technical support. If there is no ewido.dmp, just send ewido.err and error.txt to ewido support.
Thank you I did that also this is from the event manager
Hi ronjor.. i agree that this post migth be a bit on the edge of what's acceptable and i'm sorry for it. However it's not rare that ppl does not pay attention to error messages.
My appologies to shoes.
Instead i'll leave a friendly message saying that alot can be solved by paying attention to error messages. THey are not designed only for the support team.
Thank you f3x.
How long does it usually take to get a response from support?
Within the same day...
I got a automatic acknowledgement on the 21st but nothing after
I am getting the same thing on both my Inspiron 1300 and Shuttle SN25P. Everything was OK yesterday, today they've both got the same problem.
Me too. I just got the error and it happen when I update.
Now each update regardless of auto/manual will crash my ewido.
Checked the error log, says Internal Server Error.
I got the same error messsage during the first two scans I have run with V4.0. I'll also send the log to support to see what they suggest.
Good luck they don't answer me
I received the same message when I tried to update Ewido this morning. It crashed and a Dr. Watson log was created. I have sent all the information to Ewido support.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Time: 9:38:53 AM
Faulting application ewido.exe, version 126.96.36.199, faulting module ewido.exe, version 188.8.131.52, fault address 0x0005f4ee.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 77 69 ure ewi
0018: 64 6f 2e 65 78 65 20 34 do.exe 4
0020: 2e 30 2e 30 2e 31 37 32 .0.0.172
0028: 20 69 6e 20 65 77 69 64 in ewid
0030: 6f 2e 65 78 65 20 34 2e o.exe 4.
0038: 30 2e 30 2e 31 37 32 20 0.0.172
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 35 66 34 t 0005f4
0050: 65 65 0d 0a ee..
Woah after I restart my pc, I updated ewido and there's a big update of size 4261kb. Maybe that's the fix.
Ewido's working again for me now, it doesn't quit out any more, at least on the SN25P (I haven't tried the laptop again yet).
EDIT: Yup, laptop's fine now too.
I managed to update manually (a big - full? - download), followed by a quick memory scan worked fine.
My guess, is something went haywire with the auto-update earlier today (which is why the laptop went wrong went I switched it on).
For everyone else that had this problem, try updating manually, and hopefully the problem will go away.
I got a large auto update hope it was the fix would be nice if someone from the company would comment
That was a database update.
As Gerard said, it was only a database update.
Separate names with a comma.