What in the world is this now

Discussion in 'ewido anti-spyware forum' started by shoe, Jul 21, 2006.

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  1. shoe

    shoe Registered Member

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  2. Chubb

    Chubb Registered Member

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    Hi shoe,

    I have this before in the beta release. They need the files ewido.err, ewido.dmp and error.txt for analysis. Just send the files to technical support. ;)
     
  3. shoe

    shoe Registered Member

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    where do i find those
     
  4. f3x

    f3x Registered Member

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    *hint*

    The path is in the error message.
    Does ppl actually read error message before posting them here ?
     
  5. kjempen

    kjempen Registered Member

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    According to the picture you posted, you should find it in:

    "C:\Program Files\ewido anti-spyware 4.0\"

    (look for ewido.err, ewido.dmp and error.txt)
     
  6. shoe

    shoe Registered Member

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    no i guess i am stupid
     
  7. ronjor

    ronjor Global Moderator

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    Let's offer support here, not comments that can hurt other members. Think before you post.
     
  8. Chubb

    Chubb Registered Member

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    Hi shoe,

    The file ewido.dmp may or may not be created by Ewido when it encounter the error. If there is one in "C:\Program Files\ewido anti-spyware 4.0\", send it along with ewido.err and error.txt to technical support. If there is no ewido.dmp, just send ewido.err and error.txt to ewido support. ;)
     
    Last edited: Jul 21, 2006
  9. shoe

    shoe Registered Member

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  10. f3x

    f3x Registered Member

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    Hi ronjor.. i agree that this post migth be a bit on the edge of what's acceptable and i'm sorry for it. However it's not rare that ppl does not pay attention to error messages.

    My appologies to shoes.
    Instead i'll leave a friendly message saying that alot can be solved by paying attention to error messages. THey are not designed only for the support team.
     
  11. shoe

    shoe Registered Member

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    thanks
     
  12. ronjor

    ronjor Global Moderator

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    Thank you f3x.
     
  13. shoe

    shoe Registered Member

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    How long does it usually take to get a response from support?
     
  14. Chubb

    Chubb Registered Member

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    Within the same day...;)
     

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  15. shoe

    shoe Registered Member

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    I got a automatic acknowledgement on the 21st but nothing after
     
  16. NumberSix

    NumberSix Registered Member

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    I am getting the same thing on both my Inspiron 1300 and Shuttle SN25P. Everything was OK yesterday, today they've both got the same problem.
     
  17. LokiLoki

    LokiLoki Guest

    Me too. I just got the error and it happen when I update.
    Now each update regardless of auto/manual will crash my ewido.
    Checked the error log, says Internal Server Error.
     
  18. walkman666

    walkman666 Registered Member

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    I got the same error messsage during the first two scans I have run with V4.0. I'll also send the log to support to see what they suggest.

    - walkman
     
    Last edited: Jul 25, 2006
  19. shoe

    shoe Registered Member

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    Good luck they don't answer me
     
  20. OldRebel

    OldRebel Registered Member

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    I received the same message when I tried to update Ewido this morning. It crashed and a Dr. Watson log was created. I have sent all the information to Ewido support.

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 7/25/2006
    Time: 9:38:53 AM
    User: N/A
    Computer: HOMEDESKTOP
    Description:
    Faulting application ewido.exe, version 4.0.0.172, faulting module ewido.exe, version 4.0.0.172, fault address 0x0005f4ee.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 77 69 ure ewi
    0018: 64 6f 2e 65 78 65 20 34 do.exe 4
    0020: 2e 30 2e 30 2e 31 37 32 .0.0.172
    0028: 20 69 6e 20 65 77 69 64 in ewid
    0030: 6f 2e 65 78 65 20 34 2e o.exe 4.
    0038: 30 2e 30 2e 31 37 32 20 0.0.172
    0040: 61 74 20 6f 66 66 73 65 at offse
    0048: 74 20 30 30 30 35 66 34 t 0005f4
    0050: 65 65 0d 0a ee..
     
  21. LokiLoki

    LokiLoki Guest

    Woah after I restart my pc, I updated ewido and there's a big update of size 4261kb. Maybe that's the fix.
     
  22. NumberSix

    NumberSix Registered Member

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    Ewido's working again for me now, it doesn't quit out any more, at least on the SN25P (I haven't tried the laptop again yet).

    EDIT: Yup, laptop's fine now too.

    I managed to update manually (a big - full? - download), followed by a quick memory scan worked fine.

    My guess, is something went haywire with the auto-update earlier today (which is why the laptop went wrong went I switched it on).

    For everyone else that had this problem, try updating manually, and hopefully the problem will go away.
     
  23. shoe

    shoe Registered Member

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    I got a large auto update hope it was the fix would be nice if someone from the company would comment
     
  24. gerardwil

    gerardwil Registered Member

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    That was a database update.

    Gerard
     

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  25. peter.ewido

    peter.ewido former ewido team

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    As Gerard said, it was only a database update.
     
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