What does this Acronis error message mean?

I am a new user of Acronis True Image 9.0 and really like the product. The backup jobs seem to be working, but I get a variety of error messages and warnings, generally relating to user accounts and network paths.

For example, the following warning was received during a manual file-by-file backup of the C: drive:

Warning Module: 11 Error: 0 (0xB0000) Message: Failed to log on to network path "C:\", with the user name "". Details: Error opening the file. (0x4007)

The environment is Windows XP Home SP2, running under an administrator account with password, backing up to an external LAN disk located on a 10/100 network.

Anyone have any ideas why I'm receiving this warning?

Thanks,

-Brian

 

Hello Brian,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

Please make sure that you use the latest build (2337) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

To get access to updates you should create an account at:
http://www.acronis.com/homecomputing/my/
then log in and use your serial number to register your software.

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Could you please also reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon?

Please also make screen shots all of your steps during the image creation along with the error messages.

If you are not familiar with making screen shots, please read the below step-by-step instructions.

- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture with JPEG format being preferable.

Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Tatyana Tsyngaeva