Hi this has been the week from hell. On Monday night, I decided to defrag my main computer. When I got up in the morning, at the bottom right of the screen there was in a yellow notation something about windows unable to find something. In the middle of the screen, it showed that the defrag was successful. I clicked to finish it and my screen went blue with a listing of different things, I didn't really pay attention to that. what was on the bottom was disc error, use control, alt, delete to restart the system. I did that and the same screen came up, I continued to do that a few times with the same outcome. I then manually turned off the computer at the back, waited some time and turned it back on, same thing. I turned it off, walked out of the room, came back to turn it on and fried the on off switch, sparks came out. I must have picked up some static. I know this sounds pretty funny. I unplug all the things connected to the computer and take it to the shop. The computer tech stated that the hard drive has some major issues and should be replaced. Ok, so I tell him I made a Mirror image/backup copy of the hard drive a week ago, so could he change the on off switch and put in a new hard drive and use my external hard to restore everything to how it was. I gave him my aconis boot disc, my external hard drive and a copy of the instructions on how to do it and my windows disc should he need it. Well I don't think he is familiar with the acronis program, he said he had to reinstall windows and there was a lot of the stuff (drivers? English is not his first language) missing and he is trying to restore it fully?? That when I did a backup copy I did not do an image, that all my files are there but that's it. I don't know what he is talking about, I didn't really understand him. This place is a good computer store and I have bought several computers from them and am very happy with their service. Do you know what he is talking about? I thought that I did do an image?