What Am I Doing Wrong ???

Hello ... and thanks in advance for any help.

I am a new user of Acronis True Image Echo Server.
I have a Dell Server with a Dell Power Vault Storage that is 3.26TB with 223GB of used space. I am trying to use Acronis True Image Echo Server to perform a full image backup of this storage unit to a USB drive that is connected to the server.
I created a Secure Zone on the USB drive large enough to handle the backup.
After completing the backup (successfull according to the log) I mount the Image and a drive letter is assigned. I then attempt to access the newly assigned drive and I receive a message asking if I want to Format the Drive ... that it is not formatted ......

Has anyone experienced this problem and could possibly give me a solution ?

Ricky Hicks

 

I'm not familiar with the Echo version but...
Normally, the secure zone is never created on a usb drive. Doing so can cause boot problems or loss of backup data.

Backup files (*.tib) files are simple compressed files when can be placed in any normal folder.

 

GroverH has hit the nail on the head - Echo will definitely not image to an external SZ.

Is there any reason why you want to use an SZ on an external drive?

I suggest either straight forward images to the drive, or, make the backup location the external drive if using backup server.

Colin

 

Hello R_Hicks,

Thank you for choosing Acronis Server Disk Backup Software.

Please notice that Acronis Secure Zone can be created on external drive and succesfully used. The reason it's not recommended is described in this Acronis KB article.

Please download the latest version of Acronis drivers and install it with disabled logging.

If the issue persists, please collect some information to let us investigate it thoroughly:

- Reinstall Acronis drivers with enabled logging;
- Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post. Please keep all drives in question connected and powered on during the creation process.

Please also create a screenshot of the error message.

Could you please also clarify if error appears when using the same archive stored elsewhere as well?

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov