Western Digital warns customers to update their My Cloud devices

guest · Dec 20, 2021

December 18, 2021

Western Digital is urging customers to update their WD My Cloud devices to the latest available firmware to keep receiving security updates on My Cloud OS firmware reaching the end of support.

"On April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3, will end," the company said this week.
"If your device isn't compatible with My Cloud OS 5, you will lose remote access and will only be able to access it locally. Devices on these older firmware versions will not receive security fixes or technical support."
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Western Digital advises customers to protect their data from attackers after the firmware is no longer supported by backing up their devices, disabling remote access, disconnecting it from the internet, and choosing a unique and strong password.

"We will not provide any further security updates to the My Cloud OS3 firmware. We strongly encourage moving to the My Cloud OS5 firmware."
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20% discount coupons for upgrades
For details on finding if you have a device compatible with My Cloud OS 5, you can check the Firmware Availability and Supported Devices support page.

To make it easier to upgrade to a supported My Cloud device, in January 2022, the company will send 20% discount coupons to customers with devices that aren't compatible with My Cloud OS 5 via email.
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Western Digital: Important Security Updates for Your My Cloud Device

Western Digital continuously evaluates and improves its hardware, software, and services as security standards evolve. As a result, we've determined that it’s necessary to end support for prior generations of My Cloud OS, including My Cloud OS 3.
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Western Digital warns customers to update their My Cloud devices

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