Webroot SecureAnywhere Discussion & Update Thread

Discussion in 'other anti-virus software' started by Triple Helix, Jun 6, 2014.

  1. Victek

    Victek Registered Member

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    What are false positives when surfing? Do you mean incorrectly identifying websites as threats and blocking? If so that can be undone with a single click, but perhaps you mean something else?
     
  2. Triple Helix

    Triple Helix Specialist

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    We Beta testers are testing a new Web Filter Driver for the past few months and you will not see the Extension in Firefox only the Password Manager if you have ISP or Complete and nothing has been said if there doing away with Extensions as IE11 and Chrome still has them.

    So if anyone finds to be a False Positive on a Website Submit it here to get it changed: http://www.brightcloud.com/tools/change-request-url-reputation.php

    Thanks,

    Daniel
     
  3. subhrobhandari

    subhrobhandari Registered Member

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    Just for checking, I enabled the web shield, and browsing a lot. So far no FP! But even when last week I checked, I was getting an FP every 10-15 min, and were so annoyed, turned it off.
     
  4. Victek

    Victek Registered Member

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    Can you please describe what you mean by a false positive?
     
  5. subhrobhandari

    subhrobhandari Registered Member

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    Lots of websites (which are clean) were getting flagged as phishing/malware websites.
     
  6. Infected

    Infected Registered Member

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    Which ones?
     
  7. Victek

    Victek Registered Member

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    Thanks, that's what I guessed you meant. When this happens to me I just click "unblock" (or whatever it says) and WSA allows the site to display. Does that not work for you?
     
  8. subhrobhandari

    subhrobhandari Registered Member

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    It was even blocking torproject.
    Yep, of course that works. But the blocking was just too much last week.
     
  9. clocks

    clocks Registered Member

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    Yes, an safe website flagged as suspicious or malicious is a false positive. I realize I can click a button to ignore the warning, but it still gets annoying. I used to report them on the Webroot forums, but it can too time consuming, as they are just too common.
     
  10. FleischmannTV

    FleischmannTV Registered Member

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    A lot of legitimate VPN service providers' websites are flagged as malicious.
     
  11. Triple Helix

    Triple Helix Specialist

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    There is a reason why so I'm just waiting for a reply from my contact!

    Thanks,

    Daniel
     
  12. 800ster

    800ster Registered Member

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    I raised the VPN providers being flagged a year or so ago. The discussion then never came up with a solid answer why though. My personal opinion, FWIW, is that the Brightcloud database Webroot uses is business focussed and in the corporate world you don't want your employees going to 3rd party VPN providers!
    These types of false positives is still the reason I'm not using Webroot at the moment....would love to come back.
     
  13. Triple Helix

    Triple Helix Specialist

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    I can only post this for now until she gets back to me and they are looking into it!

    Thanks,

    Daniel


     
  14. Eggnog

    Eggnog Registered Member

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    I use Private Internet Access and haven't had any problems that I am aware of.
     
  15. Triple Helix

    Triple Helix Specialist

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    Yes as I used them and got it whitelisted, now I use IP Vanish and I got that site whitelisted so if your VPN service is being blocked fill out the form: http://www.brightcloud.com/tools/change-request-url-reputation.php

    Thanks,

    Daniel
     
  16. Tarnak

    Tarnak Registered Member

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    Version 9.0.2.22 beta ?
     
  17. Triple Helix

    Triple Helix Specialist

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    Yes with Web Shield support for Microsoft Edge but only ones with the BETA Keycode with the Beta Download. :)

    Additional support for Edge browser
    Scan engine improvements
    Bug fixes
    Efficacy enhancements
     
  18. Tarnak

    Tarnak Registered Member

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    I thought so...:)
     
  19. paulderdash

    paulderdash Registered Member

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    Is this in the beta version only? I still see the extension in FF with WSA ISP v9.0.1.35 ...
     
  20. zfactor

    zfactor Registered Member

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    TH how do i report what i believe to be a fp on a web page. its not detected with any other av i run only webroot.
     
  21. SweX

    SweX Registered Member

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  22. zfactor

    zfactor Registered Member

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    see the issue is the site already has a good green rating but when we try to play a video on the site (my mom's church tries to play these) i get a phishing attempt pop up only happenes with webroot i have tested it with multiple other av's
     
  23. anon

    anon Registered Member

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  24. Triple Helix

    Triple Helix Specialist

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    Thanks and yes there are issues with the current Web Filter and as I said we Beta Testers are testing a new Web Filter Driver which seems to work much better but they are still working on it. Are you a Beta tester with the BETA Keycode if so check the site again and report via the link @SweX posted or Submit A Support Ticket and put into the issue line to the Bright Cloud Team and report your findings to them.

    Thanks,

    Daniel

    2015-08-19_19-27-53.png
     
  25. Triple Helix

    Triple Helix Specialist

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