Webroot SecureAnywhere Discussion & Update Thread

Discussion in 'other anti-virus software' started by Triple Helix, Jun 6, 2014.

  1. Gein

    Gein Registered Member

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  2. Triple Helix

    Triple Helix Specialist

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  3. Gein

    Gein Registered Member

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  4. Triple Helix

    Triple Helix Specialist

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    @Gein The fake extension is now blocked by Webroot's Web Shield!

    Thanks again!


    Hello again -


    We have reviewed hxxps://chrome[.]google[.]com/webstore/detail/web-root-safe-setup/algpbgagaokpfonbkhnhcbifiadcobbf?hl=en-US, and although we did not take your suggestion exactly, we have updated the site to the Phishing and Other Frauds categories. This change is now published in the BrightCloud Service and is available in Database version 7.780.


    Thanks again for your suggestion!


    - Webroot BrightCloud Threat Intelligence Support
    Questions? Suggestions? Need help? Contact us at: wr-dbchange@opentext.com


    And that suspended site!


    Hello again -


    We have reviewed hxxps://web4root[.]com/cgi-sys/suspendedpage[.]cgi, and although we did not take your suggestion exactly, we have updated the site to the Phishing and Other Frauds categories. This change is now published in the BrightCloud Service and is available in Database version 7.780.


    Thanks again for your suggestion!


    - Webroot BrightCloud Threat Intelligence Support
    Questions? Suggestions? Need help? Contact us at: wr-dbchange@opentext.com


    2021-06-15_9-19-40.png
     
  5. imdb

    imdb Registered Member

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    nonsense. so, what if i'm not a wsa user (and i am not) and happen to dl that fake extension from web store? is that all webroot can do about it? just protect wsa users and let others fall victim to this fraud? not good webroot. not good at all.
     
  6. Triple Helix

    Triple Helix Specialist

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    That is the first step, I have not heard back from Webroot about the fake extension and the plan as to what to do with it and I assume legal will have to get involved and should be removed from the Google Web Store. The thing is it's not Malicious but sends you to that Phishing Website. https://web9root.com/ which is blocked by Webroot as well.

    2021-06-15_9-50-16.png
     
    Last edited: Jun 15, 2021
  7. imdb

    imdb Registered Member

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    well, i hope it gets taken down asap. webroot and its parent company need to take immediate action, before it's too late, before innocent people more innocent people* fall victim to this fraud.

    * apparently the fraudulent extension already has over 3000 users.
     
    Last edited: Jun 15, 2021
  8. imdb

    imdb Registered Member

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    what makes this whole situation more tragic is that the fraudulent extension has a rating of 5/5 by 3000+ users while the legit one has a rating of 2.5/5. :ninja:
     
  9. Gein

    Gein Registered Member

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    Nice! Is there any info on what the actual extension does? I'm assuming it's to steal login credentials, which Identity shield should protect against. (woops didn't see your post below. it's a phishing issue.)

    Five star reviews from 10 definitely not fake users :p
     
  10. Triple Helix

    Triple Helix Specialist

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    It just sends you to a Phishing Website: https://web9root.com/ which is blocked by Webroot's Web Shield.
     
  11. Gein

    Gein Registered Member

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    From what I'm seeing there's a ton of these (from other vendors) on the Chrome webstore. If you scroll down to related addons, there's a MacAfee and Norton "setup help" extension, which I bet is another phishing/credential stealing add on. And they too redirect to a weird blogging site.
     
  12. Triple Helix

    Triple Helix Specialist

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    I agree that's why knowledge is greater then any product and the Chrome Store should be more vigilant in removing such extensions and so on.
     
  13. bellgamin

    bellgamin Very Frequent Poster

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    I'm confused. I am using WRSA exactly as I downloaded & installed it after paying for it. Does the existence of "extensions" mean that I have an incomplete AV & must add other, 3rd party stuff, to make it fully functional?
     
  14. Triple Helix

    Triple Helix Specialist

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    Your always confused* :eek: Only for Google Chrome and Microsoft Edge because they are forcing extensions to come from the Chrome Web Store or the Microsoft Store but in some cases they do install if you use those browsers but if not see these to get them and again in most cases you don't need to validate your keycode these days but you did when they were first released via the stores.

    https://community.webroot.com/web-t...ld-extension-to-the-new-microsoft-edge-341874

    https://community.webroot.com/web-t...threat-shield-to-google-chrome-in-a-pc-342540

    https://community.webroot.com/web-threat-shield-131
     
    Last edited: Jun 16, 2021
  15. bellgamin

    bellgamin Very Frequent Poster

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    Thanx TH*. I use neither of those 2 browsers; instead --- Kinza.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    *Life was much simpler before Al Gore invented the internet. :rolleyes:
     
  16. Azure Phoenix

    Azure Phoenix Registered Member

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    Does Webroot identity shield work on your browser? Did you had to add it manually?
     
  17. Triple Helix

    Triple Helix Specialist

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    Microsoft Edge isn't added automatically still and I have been asking for quite awhile so I add manually!
     
  18. bellgamin

    bellgamin Very Frequent Poster

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    I added it manually ti Kinza browser, a Chrome clone.
     
  19. Gein

    Gein Registered Member

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    I wish MRG Effitas was still testing Webroot. They're the only testing lab I know of that was doing tests like that - beyond the banal base detection methodologies.
     
  20. Nevi

    Nevi Registered Member

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    I just looked, and I don't have the "foreign code" shield. Are you there triplehelix?
     
  21. Triple Helix

    Triple Helix Specialist

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  22. Triple Helix

    Triple Helix Specialist

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    For any Beta Testers!

    2021-07-01_19-53-15.png
     
  23. Rainwalker

    Rainwalker Registered Member

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    I just got billed for Webroot and have not used it in about two years. I let it expire. No luck trying to contact them via email. They are not responding to request asking them to send password. Anyone have any ideas?
     
  24. Triple Helix

    Triple Helix Specialist

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    Best way to contact them via the Sales department!

    Purchases, renewals, and upgrades
    Mon - Fri 7 AM to 7 PM (MDT)
    wr-customersales@opentext.com
    Tel: 1-866-350-6089
     
  25. Rainwalker

    Rainwalker Registered Member

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    OK, thanks Triple Helix. Before posting here I also tried calling them and no answer. Tried a few times. I just sent an email to wr-customersales@opentext.com.
    I'll post back.
     
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