Webroot (Big Brother)

Today I contacted Spysweeper support for ver 5.2.2132 because the keylogger shield is using to much memory. So I asked him if the SScleanup tool for 5.0 would work for 5.2. He said they have a new tool for 5.2. So I asked if he could email me the link so I could download it. And guess what. HE SAID NO. He said they only give the tool when THEY THINK PEOPLE NEED IT. So I guess if I would like to uninstall Spysweeper I can not do it properly. I have to ask BIG BROTHER first. Out of all the PAID software that I have, this is the first time I was REFUSED to have the PROPER uninstall tool.

Candoo

 

All I did was uninstalled the program then cleaned the registry with a good registry cleaner (jv16 powertools).

Are you saying that I need to do more?

 

Hi Ejr

A good registy cleaner is very useful but not perfect. It cannot clean every piece of software made, because companies always update them. All the software I have, have specific uninstall tools for specific programs which the companies encourage you to download. I remember Norton Internet Suite. I almost had to reformat my HD. But they came out with a Unintall tool which saved me. No registy cleaner could have done that. Would you want your car repaired by a jack of all trades or a specialist? All I am saying is, if you pay for software and there is an uninstall tool available it slould be accessable to all the licenced users and not at the discretion of the software company. My opinion of Webroot has fallen a couple notches. New software is getting more and more complicated so software companies should try to help the users make thier life a bit easier not aggravate them.

candoo

 

uninstallation tools are very useful if you want it completely off your system like it was never there. this is extra useful when changing av's so there is no problem when you install the new one.
lodore

 

After i've uninstalled anything i always run Eusing Registry Cleaner and Crap Cleaner.

 

My point exactly. So if Webroot is a respectable company, they should allow PAYING customers to download their uninstall tool if they wish to do so. Not when Webroot thinks the customer needs it. Norton, Sunbelt, Kaspersky and many others do.

Candoo

 

i got the f-secure removal tool when i asked for it and they even gave me full instructions to
lodore

 

Run a good registry cleaner after uninstall and reboot.
That uninstall tool should be made available to anyone wanting to remove the program.
Look ay Symantec and their removal tool.They make that freely available.

 

Hi Candoo,

Chances are you got a Webroot tech who was having a bad day. Call them back & say "SS is not for me & I would like to totally remove it, could you please email the tool." I'll bet they will oblige! I would vote for RegSeeker 1.52as this one is pretty good at getting rid of, left over's.

Take Care
Rico