Webroot and PWDepot6

Discussion in 'Prevx Releases' started by JConLine, Aug 13, 2013.

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  1. JConLine

    JConLine Registered Member

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    I have been running PWDepot6 and Webroot for some time with no problems. However, with Webroot's Secure Anywhere latest update PWDepot can no longer load. If I close Webroot then PWDepot will load normally. I'm using Webroot's default settings and my OS is Windows XP.

    Any suggestions?

    Thanks,

    Jim
     
    Last edited: Aug 13, 2013
  2. Techfox1976

    Techfox1976 Registered Member

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    Do a quick check on your Webroot logs for any mention of the software in any form other than on a line starting with [G].

    Also, not familiar with the program. What is it, where is it referenced on the web? Knowing how it operates and what it does to what would allow better diagnostics.
     
  3. Triple Helix

    Triple Helix Webroot Product Advisor

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  4. JConLine

    JConLine Registered Member

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    Yes, it is PassWord Depot, ver 6, a password manager. Looking at the scan logs there is an entry for Password Manager 6 with a at the beginning of the line.

    There is also a line listing Password Manger 6 with a [G] at the beginning of the line.

    If I disable Webroot and then load Password Manager, and then load Webroot they seem to play together. But if Webroot loads first then Password Manager will not load.

    Jim
     
  5. Triple Helix

    Triple Helix Webroot Product Advisor

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    Hi Jim,

    Can you please Submit a Support Ticket and put all the lines with in front into the ticket so they can whitelist your Unknowns!

    Cheers,

    Daniel ;)
     
  6. JConLine

    JConLine Registered Member

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    Hello Daniel,

    Sent in all the entries beginning with a .

    Jim
     
  7. Triple Helix

    Triple Helix Webroot Product Advisor

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    Great Jim let us know the outcome. ;)

    Daniel
     
  8. JConLine

    JConLine Registered Member

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    Webroot Support did their magic and now PWDepot6 and Webroot like each other.

    Thanks,

    Jim
     
  9. Triple Helix

    Triple Helix Webroot Product Advisor

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    Great to hear Jim! ;)

    Cheers,

    Daniel
     
  10. Techfox1976

    Techfox1976 Registered Member

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    Chances are there was a "Monitoring 8" or "monitoring 9" line somewhere in the thing, or denied access to a protected process, which means that program that wouldn't run makes some assumptions about things that cannot always hold true, but it relies on them happening anyway. Seems to frequently be a result of thread timing assumptions or, in the case of access requests, no contingency code for certain cases. Based on the description on the web site, it could be either.

    For example, "What is on the clipboard?" normally returns "This is: ..." even if that information is blank. When dealing with protected applications, an untrusted program that asks could receive no reply whatsoever instead. If it goes into an unbound loop or wait while looking for that, it will harf.
     
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