Warning: Irate Customer

Discussion in 'Prevx Releases' started by STV0726, Oct 29, 2013.

Thread Status:
Not open for further replies.
  1. fax

    fax Registered Member

    Joined:
    May 30, 2005
    Posts:
    3,899
    Location:
    localhost
    Ok, thanks. So it seems that indeed its a displacement rather than a full loss.
    Good to know...Thanks!
     
  2. Muddy3

    Muddy3 Registered Member

    Joined:
    May 31, 2010
    Posts:
    412
    Location:
    Belgium
    ...though looking at the 4 data files from my Invoice software programme in the Webroot Cloud, it looks as if might have been total data loss in that case (that is, total data loss forwards from the date they reverted to). It's too complicated for my feeble intellect to explain in a Wilders post. And it doesn't help either that I'm not much of a computer geek :(. But the situation there appears very strange.
     
  3. STV0726

    STV0726 Registered Member

    Joined:
    Jul 29, 2010
    Posts:
    900
    It is full loss if you don't know to check the Web Console file history and search and rescue the file change entry that doesn't have reversions in it...lol.

    Not good!!!

    And there are surely files I am not working with presently that may have been reverted to an earlier save instance and by the time I figure it out the file history will be long gone.

    So...

    I consider this a major issue with potential for full data loss. You can call it what you want. I wouldn't wish this upon anyone. It's like mystery cancer for your files.
     
  4. fax

    fax Registered Member

    Joined:
    May 30, 2005
    Posts:
    3,899
    Location:
    localhost
    Ok, then I may be seeing better the problem. You work on a file that then you don't access for sometime not realising that it has been reverted to an earlier version. Once you access it again you end up with an old file and file history may not help. Correct? o_O
     
  5. Muddy3

    Muddy3 Registered Member

    Joined:
    May 31, 2010
    Posts:
    412
    Location:
    Belgium
    And what about if you're working with databases (I'm an English as a foreign language teacher but in the past I had multiple teachers under me and many students)? You're constantly changing the databases according to the students' progress, enrolment to courses, new students, new courses etc. Perhaps 30 to 300 data changes in one session. Each time the table(s) change(s). By the time you're finished you're well past the 5 most recent copies that you are allowed in Backup & Sync. Then you realise your table reverted to your three months ago version on your 6th last save :argh: :argh: :argh:. And so it's sadly goodbye to all of those changes of the last 3 months except the last five. And then spreadsheets where you may be changing different parameters all over the place. Or spellcheck for a text document where there may be hundreds of changes with regular save to hard disk. And so many other examples...

    It's a nightmare!!! So it's really not so simple as "displaced" or "destroyed". Your whole data integrity is compromised.

    (Just a brief visit but I'm trying my best to keep away so that my OCD tendencies don't keep me glued from all that other pile of work I have to do :( )
     
    Last edited: Nov 3, 2013
  6. Techfox1976

    Techfox1976 Registered Member

    Joined:
    Jul 22, 2010
    Posts:
    749
    Just one of those Curious Troubleshooting Questions:
    Do you have more than one Realtime Monitoring Sync solutions pointing at the same folder or files to help recover from the failure of any given one?
     
  7. Muddy3

    Muddy3 Registered Member

    Joined:
    May 31, 2010
    Posts:
    412
    Location:
    Belgium
    Fortunately, Techfox, I had (and have) CrashPlan (backup every 15 minutes). Otherwise I would have been screwed.

    I also take an Acronis image once a week, and do an xcopy of all my data files to usb key once a week.

    EDIT: Oh, and no single file is synced by more than one sync engine. So no conflict there.
     
    Last edited: Nov 3, 2013
  8. micafighter

    micafighter Registered Member

    Joined:
    Sep 30, 2013
    Posts:
    59
    Location:
    Hungary
    Just to make it more clear for Techfox : Crashplan is not a real time sync engine cause it makes backups every x minitues, so I guess it does not monitor in real time, like for example dropbox.
     
  9. Muddy3

    Muddy3 Registered Member

    Joined:
    May 31, 2010
    Posts:
    412
    Location:
    Belgium
    Thanks micafighter for that important clarification. Btw it does monitor, constantly, but the important thing is that it doesn't sync data across computers, it just backs up.
     
  10. micafighter

    micafighter Registered Member

    Joined:
    Sep 30, 2013
    Posts:
    59
    Location:
    Hungary
    You are right, the keyword is backup, so there is no 2way sync there :)
     
  11. Techfox1976

    Techfox1976 Registered Member

    Joined:
    Jul 22, 2010
    Posts:
    749
    That is what I was curious about. The way the Windows APIs signal file changes can get to be interesting and multiple sync engines can cause a bit of havoc. Just dealing with collisions and discrepancies can be a pain when trying to sync, and programmatically it's just a nightmare.
     
  12. Muddy3

    Muddy3 Registered Member

    Joined:
    May 31, 2010
    Posts:
    412
    Location:
    Belgium
    Interesting.

    No, my two sync engines are strictly segregated. Most of my language teaching stuff, all non-text documents, pictures and photos, and all my everyday notepad documents such as shopping lists etc. are synced by Dropbox through the Dropbox folder. Everything else has been synced:
    1. first by Webroot Sync
    2. then, when I had problems with Webroot Sync, by SugarSync
    3. then returning to Webroot Sync when I heard all sorts of reassuring noises from the Webroot Community Blog
    4. then back to SugarSync when this major, major problem occurred.
    At the time, my second computer was dying (it is now dead and has been replaced) and therefore suffering from too many BSODs (I've already told Joe this). However despite that fact, I've never, never to the best of my knowledge had any data integrity problems from either Dropbox or SugarSync.

    In addition, for the last several years, all my data files (all of the above) are being backed up to the cloud by CrashPlan every 15 minutes.

    I am, of course, continuing to give Joe as much information about the file reversions as I can find, to help him more effectively analyse my log files.
     
    Last edited: Nov 4, 2013
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.