Warning: "Failed to determine corresponding partition..."

Discussion in 'Acronis True Image Product Line' started by KHashmi316, Jun 27, 2006.

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  1. KHashmi316

    KHashmi316 Registered Member

    Joined:
    Jun 27, 2006
    Posts:
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    I've been successfully using Acronis 9.0 for several weeks for creating daily tib images until, all of a sudden, I started encountering over a 100 of these Warning messages in the post-"completion" log:

    "Failed to determine corresponding partition....Backup operation will not snapshot that path."

    All the Warnings correspond to K:\ drive, which has not changed with respect to directory structure.

    The size of the "completed" tib images (i.e., the *.tib files) -- despite the Warnings -- looks similar to the size I have seen before all these warnings started cropping up (which was about two days ago). So I'm confused as to the why the Warning says "Backup operation will not snapshot that path" when something obviously was written (??)

    I *did* recently defrag that drive (K:\). But the drive letter (path) has not changed. This is an external USB 2.0 HDD.

    Another question:

    Why does Acronis say "Operation has succeeded" or "Completed successfully" when -- upon inspection of Log -- it clearly did not (based on the warnings noted above).
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello KHashmi316,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our sincere apologies for the delay with the response.

    First of all, please make sure that you use the latest build (3666) of Acronis True Image 9.0 Home which is available in the Product Updates section of your account at Acronis web site.

    You can find the full version name and build number by going to Help -> About... menu in the main program window.

    To get access to updates you should create an account then log in and use your serial number to register the software.

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 3666.

    Note that you should create new Bootable Rescue CD after installing the update.

    If the problem persists with the latest build (3666) of Acronis True Image 9.0 Home then please check each partition of both source (drive that is being backed up) and target (drive where the resulting backup is saved to) hard drives by Windows utility:

    - For Windows 9x please use Windows menu Start\Run then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

    Note that you will need to reboot your computer in order to scan the system partition.

    Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem persists after checking the hard drives and updating the drivers then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also provide us with the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Does the problem appear when you create a disk\partition image or a file-based backup?

    - Reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon;

    - Let us know if the problem persists both when you create backups using the latest build (3666) of Acronis True Image 9.0 Home from under Windows and when your computer is booted from Bootable Rescue CD created using the latest build (3666) of Acronis True Image 9.0 Home.

    Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    It's strange. Actually, if some errors occur during the backup creation process Acronis True Image should give the message stating that "operation completed with errors" or the alike. The only possible reason why Acronis True Image gives you "Operation has succeeded" or "Completed successfully" messages instead is that it does not consider events occurred as errors but as warnings and all the data was in fact backed up properly. If the problem persists, please provide us with the information requested above and we will certainly try to find out the actual reason why these messages appear.

    Thank you.
    --
    Alexey Popov
     
    Last edited: Jun 29, 2006
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