WARNING: Do not buy anything from F-SECURE

Discussion in 'other anti-virus software' started by Mortal Raptor, Nov 22, 2014.

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  1. Mortal Raptor

    Mortal Raptor Banned

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    I have no problems with the product, runs light and quiet the only issue is, if you were planning to buy a license, don't. They have no customer service. literally...0

    the company seems to be dead or maybe going bankrupt....

    1- Two Support tickets raised more than 72 hours ago and no reply:

    http://community.f-secure.com/t5/Security/Does-F-Secure-have-ANY-customer/td-p/64149

    2- They don't reply on their Twitter account

    3- Forum is dead there's only 1 guy replying there every once in a blue moon if ever

    4- Live Chat is dead, you would sit there waiting for an agent to join for ages....

    be ware people, F-Secure is DEAD! at least from what this looks like....
     
  2. fax

    fax Registered Member

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    LoL.. another AV under Mortal fire...
     
  3. Mayahana

    Mayahana Banned

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    This theme seems to repeat itself every few days. I could have told you F-Secure has literally no support anymore.

    Just stick with Norton 2015 man.. Great support, great product.
     
  4. Mortal Raptor

    Mortal Raptor Banned

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    Sigh....... I wish they could fix that double icon issue bro.....

    I mean I have no issues with the AV itself.....just ticks me off that I paid an arm and a leg for a product with 0 support
     
  5. FleischmannTV

    FleischmannTV Registered Member

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    Just make sure to look down a ten year license with your next choice.
     
  6. siketa

    siketa Registered Member

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    Hahahaha!!!
    I don't believe it.....:confused:
    If it runs great, why do you need customer service?
    Of course it's not dead, it's just that some companies care more and some less for forum communication.
     
    Last edited: Nov 22, 2014
  7. Mortal Raptor

    Mortal Raptor Banned

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    it's not just the forums bro, as I said, 2 support tickets sent, no reply for more than 72 hours, Twitter.......no luck.......they don't reply to my tweety.....
     
  8. Securon

    Securon Registered Member

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    Good Afternoon! Unfortunate about F-Secure...in today's economic climate...especially in the Euro Zone...having a Customer Support Team usually composes of who ever is available at the time. That's why I stick with European Firms that have a North American Affiliate Office. For example...Eset...Avira...G-Data...Trend Micro...and possibly others. When a problem occurs you need Prompt Support...otherwise the products purchase is in hindsight a dubious purchase...and certainly not worth the anguish to one's psyche! Sincerely...Securon
     
  9. Mortal Raptor

    Mortal Raptor Banned

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    yeah true, since they have no support, there is no point even emailing them for a refund. The AV itself is good and light, so ill keep it but just wanted to warn all to stay away from F-Secure just like Panda, you buy the AV and you're on your own.....

    Hopefully within the next year or two the guys at ESET will do something to make it lighter so I can reuse it again as it has become what McAfee was in the past, the heaviest AV out there, their HTTP protection slows down surfing and downloading of torrents. Copying files from my D: partition to my external backup USE 3.0 drive there is a 20MB/S performance penalty and I can feel my whole system as if I had downgraded it..
     
  10. Rompin Raider

    Rompin Raider Registered Member

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    Hope F Secure works out...used it in the past and ran fine, usually tested out well. Re: ESET, I see occasional comments about being heavy but currently, it seems light. Have you run ESET Smart Security recently? I think Securon runs it from time to time....
     
  11. Mortal Raptor

    Mortal Raptor Banned

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    oh ESS is a nightmare performance wise. I complained so much to ESET that they downgraded my license from ESS to NOD32 and gave me extra validity since NOD32 is cheaper in price. ESS's firewall is not good according to reviews I've read before unless you want to set it to interactive mode, but then if you do that, you'd have to allow/deny every connection to your computer which is a pain to do.
     
  12. ronjor

    ronjor Global Moderator

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    Stay on the topic of this thread which is support for F-Secure.
     
  13. Mortal Raptor

    Mortal Raptor Banned

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    Sorry, back on topic.....

    since this seems like an AV that rarely any people here use because of its price, there's no way of getting to someone from F-Secure to see what's up with their customer service. It's like any AV I buy an issue would arise either with the product or its customer service! LOL

    Anyone got a contact to someone from F-Secure's Management?
     
  14. Mortal Raptor

    Mortal Raptor Banned

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    Just checked F-Secure's Twitter account and the last post they've had is since the 20th of November, looks like they don't work on weekends, so much for social media!
     
  15. fax

    fax Registered Member

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    You need to wait up to Monday... sit-down, relax and enjoy the WE :thumb:
     
  16. xxJackxx

    xxJackxx Registered Member

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    Agreed. A lot of folks don't work on the weekends. I don't so I don't fault anyone else for it either. Hit them up on Monday, I'm sure you'll get a response from someone.
     
  17. digmor crusher

    digmor crusher Registered Member

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    I thinks it a wise move to pick an AV with a good support forum, two of the better ones I've encountered are the Avast and Emsisoft forums.
     
  18. Marcos

    Marcos Eset Staff Account

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    Let's not leave ESET in bad light here and continue the discussion it in the appropriate thread. The thing is in our forum https://forum.eset.com/topic/3579-stuttering-in-streaming-videos/?p=21083 you confirmed that the issue was solved for you and you haven't reported any further issues since. What's more, the issues mentioned also here at Wilders' don't seem to be caused by a bug in ESET products but it seems to be an issue with the operating system itself (probably with Windows Filtering Platform). We continue with the analysis but unfortunately haven't heard back from anyone with the issue if applying the setting we suggested made a difference or not.

    Please continue with the discussion at https://www.wilderssecurity.com/threads/eset-internet-security-products.370203/ or better in our official forum https://forum.eset.com/topic/3579-stuttering-in-streaming-videos.
     
  19. FOXP2

    FOXP2 Guest

    Does this mean we can buy from F-Secure again?
     
  20. FleischmannTV

    FleischmannTV Registered Member

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    I think we shouldn't lift the ban until we've heard back from them.
     
  21. Mortal Raptor

    Mortal Raptor Banned

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    Sorry dear Marcos, I know you are willing to go above and beyond to help, but I gave up eventually, I will continue the discussion in that thread to not go off topic here
     
  22. Mortal Raptor

    Mortal Raptor Banned

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    well not yet, haven't heard one thing yet, I know it's the weekend, but my previous tickets that I submitted were last Tuesday and still no reply so...

    Let's wait till monday and see if they'll reply or the product is RIP :D
     
  23. Charyb

    Charyb Registered Member

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    F-Secure, Panda, ESET, Webroot, and Avira are all great products. You have done nothing but trash-talk these companies since you joined this forum less than two months ago. I have doubts that you will ever be satisfied. In my opinion, this type of posting has become quite boring, predictable, and borderline ridiculuous.
     
    Last edited: Nov 22, 2014
  24. Osaban

    Osaban Registered Member

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    On the other hand, the finicky attitude of Mortal towards refunds, support, and forums feedback, has been very useful in determining which companies do care about their customers... It is entertaining, but I agree they are all great products even without a decent support.
     
  25. Mayahana

    Mayahana Banned

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    Good point, also consider the 'vast majority' of customers never use support for these products, and if they do most questions are answered in the knowledge bases.
     
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