Sorry for the new account, I was an old school member of this forum but lost my account information, and no longer have access to that email account. Nevertheless. I purchased a 3-PC 3-YEAR license to Hitman Pro. I tend to re-format my PC's once a year to clean them up, but sometimes due to hardware/OS upgrades I also reformat. I found out the hard way Hitman Pro has limited activations the very first time I had to re-install it. I notified SurfRight about this and received some pretty arrogant replies, and an attempt to sell me a 'temporary' 25 license pack. Not a good way to do business. Then they accused me of violating my license, but if they had used common sense they would have seen the 4th activation was the same PC as the 3rd activation, only reformatted and running different OS version! Overall I have to say I am extremely disappointed in how they treat paying customers, especially one that would fork over quite a lot of extra money for a 3-PC/3-Year license. Clearly I am not a scammer or pirate, or interested in multiple activations, clearly they know this but rather then handle it in a professional manner, they want to 'sell me more'.. Pretty sad. I felt I should give the appropriate warnings as a result of this. I can provide emails from their sales/support representative if anyone cares to take a look. But it's pretty clear they are intent on treating customers like criminals.