VPN firm says it didn’t know customers had lifetime subscriptions, cancels them

Discussion in 'privacy technology' started by stapp, May 13, 2025.

  1. stapp

    stapp Global Moderator

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  2. T-RHex

    T-RHex Registered Member

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    Funny, when users try that explanation ("I didn't know" or "I was unaware"), they're told they should've read the multi-page lawyer-lingo EULA fine print, and dismissed. Maybe the new owners should've been more attentive.
     
  3. aztony

    aztony Registered Member

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    They should be forced to honor those subscriptions by the court. When you buy a company, ignorance of what you bought and its obligations is no excuse. Sounds like the new owners wanted to change the pricing model/structure and are using this ridiculous excuse to screw their customers.
     
  4. LoneWolf

    LoneWolf Registered Member

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    Not very professional of the new owners, I have never used VPNSecure in the past and certainly would never install it in the future.
     
  5. Krusty

    Krusty Registered Member

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    I imagine they just lost a whole heap of customers... And potential future customers.
     
  6. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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    Another vague VPN company with vague owners, before and after the buy. No reason to trust them with your data, even before the cancelling of subscriptions.
     
  7. xxJackxx

    xxJackxx Registered Member

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    They'll likely get away with it. Don't forget WinZip was a lifetime license too before Corel bought them out. I'm sure there are many more examples.
     
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