VoodooShield/Cyberlock

Wasn't whether this is expected or not. With me I have been restoring images in which VS was not installed. Agree there should be an option to recover the old list. I'll see what Dan thinks.

 

Then it is definitely a default browser or file associate issue with your computer. All the Edit Whitelist button does is open the https://voodooshield.com/account/ page in your default browser. As soon as I can fix the CMD issue and add the other features that have been requested, I will start working on an integrated Edit Whitelist window. That should fix this problem, in case anyone else has the same issue. It will make editing the whitelist more seamless, so I think it will be a great feature to include anyway. Thank you!

 

Hmmm, that is odd. Uninstalling and reinstalling VS should not create another computer in your account. It should stay the same and download your whitelist from the server.

Are you by chance using some kind of uninstaller software, other than what is build into windows? Or are you using some kind of system restore software?

I am not sure how they are sorted. When I get a chance, I will play around with it and see how they are sorted. Thank you!

 

No, I don't use any uninstaller software or do any of the above. I was saying I had been rolling my computer back to a time before VS was installed, and reinstalling it. It looks like it still should give an option to use the old whitelist since it should detect it's the same computer associated with the same account. It could prompt the user asking if they want to use the old whitelist already on file or delete it and start a new one. That would be my recommendation anyways.

 

I am not uninstalling it, but instead reverting to a previous image for other reasons where it had not been previously installed.

 

They have installed it in a virtual env, then VS has created the whitelist, and after that at exiting the virtual env, VS was automatically uninstalled. So when VS is installed in the real environment VS creates another list.

 

No virtual environment with me.

 

Ok, I see, thank you!

 

Ok, I see, that makes sense. VS thinks it is installing on a new computer. Maybe try to rename the computer name to something else (and reboot) before you do a restore. Then do a restore, install VS and then click the Edit Whitlelist button. You should be able to copy your whitelist. I would just remove all of the computer that are currently on the server and use this method. If it doesn't work, please let me know! Thank you!

 

I think that is another layer of hassle that is not needed and it does not cover the times when Windows freezes through some other s/w glitch.

Surely the easier way for users is to be able to select the correct profile from the server.

 

How about a button in settings for "Backup Whitelist" and "Restore Whitelist"? This will create a local backup copy of your whitelist to the desktop. If this will work, I will add it to the list of new features.

 

Sounds like a scheme. Will this add another machine to the server list?

 

Today when I opened my PC I got this error.

 

I am not sure what you mean by scheme. I am offering suggestions on how to fix your issue. If you restore your system back to before VS was installed, VS and the web server will think that you have a new computer. And it will create a new entry on the web server. There may be another way we can fix this issue in the next couple of weeks, but I have been coding 16-20 hours every day to add new features and fix the cmd issue. I always thought that it would be nice to have a backup and restore button in VS anyway. Then all you do is backup your whitelist and remove your last computer from the web server.

It sounds like what you are wanting us to do is to make it so our software or web server can detect that you had VS installed on your computer prior to the system restore, correct?

 

That is odd, it looks like there are installation files missing from your VS folder. Can you please reinstall VS over the top of the current installation, and let me know if that fixes it? Hopefully it will not happen again, but if it does, please let me know. Thank you.

 

Sorry Dan - seems like I was too abrupt. What I really meant was that it was a good idea to have a backup/restore button. But I was querying that when you restore from the local drive will that in turn add another machine to the server list? Assuming that you are installing again.

Ideally it would be nice to recover from the server if that is possible but all in good time.

Don't work yourself to standstill - there is no urgency over this. I for one, and I am sure all of us appreciate all the hard work that goes into this.

You sound a bit frazzled so maybe its time for a quick beer

 

It's cool, I just didn't know what you meant. I think either way we do this, there is no way of getting around the fact that the server or VS thinks the system is new. I will think about it a little more and see if this is even possible.

As soon as VS 1.10 is released, I will take a quick break . The last 2+ years has been a lot of work, but it has been a lot of fun too. There are some pretty cool things going on with the company, so there is no reason to get burned out our stop now .

 

Will Version 1.10 include new applications hard coded to activate protection in smart mode? P2P file sharing clients, IM Clients, etc.

 

Those are easy to add, I just need the process names. What I was thinking about doing was adding tons of them in a beta version to see if it slows VS down at all. There are quite of few changes to the new version, so I will see if the wilders people can run it for a few days before we release it. There is nothing that would hurt your system, but it might be a little buggy, although I hope to find all of the bugs before you guys try it.

 

I have the option ticked to allow all programs in program files, so why does it still block stuff like chrome? plus after I have trained it for awhile it still blocks some of my portable programs such as clipx which is a clipboard manager

 

Is there anything running from the user space temp, appdata? When you get a pop-up look at the file path.

TH

 

I haven't used Chrome in forever. The last time I used it it installed to the userspace by default. So you did install it to Program Folders? Like TH said it may have something launching in the userspace. I'm going to install it, and see what I find.

 

It's in appdata now, not program files...I thought it was in program files, hmmm when did it stop installing in pf?

 

I just investigated this, and found that Chrome installs to Program Files by default. It also has a folder with files at the following path: User/username/AppData/Local/Google/Chrome Chrome probably uses these folders in the userspace for saving certain user settings, and updating.

Firefox also installs to Program Files, and has folders at the following paths: User/username/AppData/local/Mozilla, and User/username/AppData/Roaming/Mozilla. Many applications install to the Program Folders, and also use the userspace.

You just need to place VS in training mode whenever Chrome uses those folders to learn to allow them. I'm not sure how often Chrome uses that folder. I would say it uses it when shutting down Chrome, and updating Chrome. It's not like you can leave VS in training mode while using Chrome to suft though since you might just let a virus through. So it may be tricky trying to train VS for Chrome if it's not learning Chrome by simply opening, and closing Chrome. You may try placing VS in training mode, and just leave Chrome open for a while, and then shut it down. Hopefully it will learn Chrome like this. Chrome has always been in a pain in the you know what for some security products. I had to work with BlueRidge Networks to make custom rules for Chrome in order to use Chrome with Appguard. This was like 3 or 4 years ago.

Post edited 07/20/13 @ 10:59

 

Are you using Sandboxie with Chrome? Have you tried using Chrome without Sandboxie just to see if you experience the same issue?