VMware\Linux

We recently downloaded Acronis True Image Enterprise Server 8.0 & have a couple of questions. First, we need some help taking an image of a Linux box. We have imaged many Windows machines but are not able to do this so far on the Linux box. If anyone has any documentation on this it would be helpful. Second, we need to take an image of a VMware machine. This is the physical box that hosts several VM servers. Is this possible with True Image Enterprise?

Lastly, I have spoken to 3 different people & no one can give me a tech support # for Acronis. We paid for support but can't seem to find a number. Anyone?

 

Hello ChoateHall,

Thank you for choosing Acronis Remote Server Backup Software.

We regret to inform you that Acronis True Image Enterprise Server is intended for Windows. You can create the image of Windows file system, i.e. FAT and NTFS (even if these are remote file systems) but you will be able to create images of Linux partitions only in case these are local partitions. If this is the case you need to launch "Create Image" wizard and this will allow you to create the image of any partition you have.

We haven't tested Acronis True Image Enterprise Server with VMWare software but there should be no problems with them and we haven't been reported of any problems in this area. Could you please describe what your problem is?

As for the phone support, could you please send me PM with your maintenance serial number and your phone number?

Thank you.
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Ilya Toytman