Hi, I have got a question from friends of mine, and I don't know the answer Any help would be greatly appreciated ! They got this warning: === Microsoft Visual C ++ Runtime Error Runtime Error! Program: C:\ Program Files\ Microsoft Office\Office10\WINWORD.EXE abnormal program termination. === And when they close that message, their work in the current Word document is lossed. It has happened more on their system but when I was there last time, I could not reproduce it.... Info about their system: please see below. Thanks a lot in advance for your suggestions !!! Warm regards, Jan. ===== Some info about their system: A few months old new PC. XP SP2 (Dutch) XP setup to automatically check for MS Windows updates. Resident security programs: - Panda Titanium 2004 (came installed with the new PC); set up to automatically install updates. - ZA Free, latest version (behind a router); and the XP firewall enabled. - BOClean ; set up to automatically install updates - IEClean.