Vista -Scheduled Back Up - Priority Change - Appropriate Privileges..?

Discussion in 'Acronis True Image Product Line' started by jncunliffe, Jul 31, 2009.

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  1. jncunliffe

    jncunliffe Registered Member

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    Hi,

    Whilst running, on an administrator login, a scheduled back up in TI Home 2009 under Vista Home Premium SP2 I'm given the option to change the back up priority. If I try to do this I get an error stating I do not have appropriate privileges to do this.

    Any idea how I can correct this problem?

    Thanks,

    Jon C
     
  2. jncunliffe

    jncunliffe Registered Member

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    Jul 31, 2009
    Posts:
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    As an additional note to this for Acronis attention, as the message I get is classed as an 'Error' and recorded as such in the task log, when I review the completed task in TI it reports the task as Failed due to the presence of errors. Surely a lack of privileges, in this instance, should be info or perhaps warning level messages.

    Jon C
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Jon,

    Thank you for using Acronis True Image

    Please check that your account has Backup Operator and Administrator rights. Could you please do the following:

    - Go to Start->Control Panel->Administrative Tools->Computer Management->Users and Groups->Users;
    - Right click on the user you logged-in and choose "Properties" option;
    - Go to Member Of -> Add;
    - Issue "Administrators" (without quotes) -> click OK, Add -> "Backup operators"(without quotes) and click OK.

    If this doesn't help, please provide us with the log file of the failed operation:

    - Launch the program;
    - Tasks and logs, Log;
    - Choose the respective log entry which contains errors and make right-click on it;
    - Select save option and specify the desired location for the log file to save to;
    - Attach the log file to your next post.

    Thank you.

    --
    Oleg Lee
     
  4. Prosodist

    Prosodist Registered Member

    Joined:
    Aug 5, 2009
    Posts:
    1
    I share Jon’s problem. Recently I ‘upgraded’ to Vista Home Premium from XP with purchase of new PC. Under XP I never had the error message. I can set whatever priority I care when scheduling but once running cannot change priority, receiving the error message!

    Cannot do as recommended with Vista Home Premium, cf., Windows Help and Support. I would like to attach log file, obtained as advised, but am unable to effect by means of attachment button. So, I reproduce log entry below:

    <?xml version="1.0" encoding="UTF-8" ?>
    <log build="9796" product="Acronis*True*Image*Home" task="69A0D1A1-0D60-4FBA-B240-3AD17A0FB92A" task_name="System Backup" uuid="143B3486-7E2A-45BF-A3C3-CFD948386B8A" version="12.0">
    <event code="2" id="1" level="2" message="Operation System Backup started." module="100" time="1248860101" />
    <event code="503" id="2" level="2" message="Analyzing partition 0-0..." module="1" time="1248860108" />
    <event code="503" id="3" level="2" message="Analyzing partition C:..." module="1" time="1248860109" />
    <event code="503" id="4" level="2" message="Analyzing partition 0-0..." module="1" time="1248860109" />
    <event code="503" id="5" level="2" message="Analyzing partition D:..." module="1" time="1248860110" />
    <event code="503" id="6" level="2" message="Analyzing partition 2-5..." module="1" time="1248860110" />
    <event code="503" id="7" level="2" message="Analyzing partition 0-0..." module="1" time="1248860112" />
    <event code="503" id="8" level="2" message="Analyzing partition H:..." module="1" time="1248860113" />
    <event code="1008" id="9" level="2" message="&lt;bold>Create Full Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>NTFS (C:)&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;asz:\SystemBackup(1).tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Compression: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" module="11" time="1248860124" />
    <event code="504" id="10" level="2" message="Pending operation 138 started: &quot;Creating partition image&quot;" module="1" time="1248860124" />
    <event code="506" id="11" level="2" message="Locking partition C:..." module="1" time="1248860124" />
    <event code="7" id="12" level="4" message="You do not have the appropriate privileges.
    You do not have the appropriate privileges.
    Please contact system administrator.: OK" module="100" time="1248860307" />
    <event code="504" id="13" level="2" message="Pending operation 135 started: &quot;Saving partition structure&quot;" module="1" time="1248862394" />
    <event code="6" id="14" level="2" message="Operation has succeeded." module="100" time="1248863160" />
    </log>
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Prosodist,

    Thank you for using Acronis True Image Home 2009

    First of all please make sure that you are using the latest build of the program. Check it in Help -> About. You can always download the latest build of the program from your account under Registered Products.

    If the issue persists disable Windows User Account Control (Start -> Settings -> Control Panel -> User Accounts -> Turn User Account On or Off -> Uncheck “Use User Account Control (UAC) to help protect your computer".

    Best regards,
    --
    Dmitry Nikolaev
     
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