Vista PE can't find drives

Discussion in 'Acronis True Image Product Line' started by doyling, Mar 23, 2008.

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  1. doyling

    doyling Registered Member

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    Two issues. I have spent quite a bit of time making a Vista PE 32 and 64 bit disks. They seem to work fine on one of my machines, but the machine I REALLY want it to work on is a different story. When I boot from the CD all seems to go fine until it searches for hard drives. I get the search screen and that is it. It never changes screens, it never shows any drives, I have left it overnight thinking maybe it is slow. The same CD works fine on other machines in the house. I am out of ideas.

    Second issue. Using the ATI boot CD will find the drives, but it takes 10 minutes to find the drives, then another 10 minutes to find the LAN, then another 10 minutes to find the NAS. So, it is just as frustrating.
    Nothing out of the ordinary, Gigabit wired LAN and so on.:eek:
     
  2. MudCrab

    MudCrab Imaging Specialist

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    If you boot from a standard Vista DVD, does Vista find the drives okay?

    What version and build of TI are you using?
     
  3. doyling

    doyling Registered Member

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    Sorry for leaving out details. I am using ATI 11, and I have not booted the one machine off of the Vista DVD as the machine does not have a working DVD drive.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello doyling,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build (8053) of Acronis True Image 11 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If the latest build doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report, Windows system information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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