Vista and Windows 7 RTM issues with backup and restore feature - BSOD

Discussion in 'other software & services' started by smipx013, Aug 31, 2009.

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  1. smipx013

    smipx013 Registered Member

    Jan 4, 2006
    Hi Everyone,

    I am new to this forum so hi to all - I use the NOD32 AV forums more and have NOD32 installed (V4) so I thought this would be a good place to ask the question below.

    I have a problem with my PC giving a bugcheck and wondered if someone can point me in the right direction before I shell out some cash on a new MOBO and HDD.

    I’m running Windows 7 Ultimate RTM and I occasionally get a system freeze and sometimes a BSOD. I can pretty much reproduce the issue by running a backup using the built-in Backup and restore. I back up my C drive (circa 80 out of 250Gb used) to a 400Gb USB hard drive.

    The C Drive is a Seagate SATA drive and the USB drive is a regular Maxtor IDE
    I have installed a second USB controller in to the PCI slot to eliminate that as a cause but no joy. The w7 was an upgrade from Vista Ultimate but I have now completely wiped and then reinstalled W7 from fresh and the problem persists. The problem also occurred on the Vista build.

    I have run the SEATOOLS on a full test and it tells me nothing was wrong with the source disk and I ran the Maxtor equivalent on the USB drive (removed it from the enclosure and installed it into the PC. I also ran Spinrite on a level 4 on the SATA disk (source) for 24 hours but got bored as it only completed 20%. This showed no errors up the point where I cancelled it.

    I have loaded Windbg and run a check of the memory.dmp and it comes up with the information below. It does suggest the drive is bad but I am not so sure and think it could be the mainboard drivers or the mainboard or SATA cable or even the RAM (it has two x 1Gb matched) . The mainboard is quite old and there are no more BIOS or driver updates for it (MAXDATA MS-7253 5123660003) which is a cronky old mobo that came with a MaxData PC but has been flashed to the most recent maxdata had before they went bust.

    I run NOD32 v4 A/V and I have purposely not installed this on the new build to eliminate that as a cause (filter driver conflict or some such). The problem is there without NOD so I have now installed it again (phew - I love NOD32).

    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.

    Loading Dump File [C:\temp\dumps\30aug\MEMORY.DMP]
    Kernel Summary Dump File: Only kernel address space is available

    Symbol search path is: SRV*c:\symbols cache*
    Executable search path is:
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0x8283d000 PsLoadedModuleList = 0x82985810
    Debug session time: Sun Aug 30 23:06:27.070 2009 (GMT+1)
    System Uptime: 0 days 3:28:14.023
    Loading Kernel Symbols
    Loading User Symbols

    Loading unloaded module list
    1: kd> !analyze -v
    * *
    * Bugcheck Analysis *
    * *

    The requested page of kernel data could not be read in. Typically caused by
    a bad block in the paging file or disk controller error. Also see
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress.
    Arg1: c04157d8, lock type that was held (value 1,2,3, or PTE address)
    Arg2: c000000e, error status (normally i/o status code)
    Arg3: 0399d860, current process (virtual address for lock type 3, or PTE)
    Arg4: 82afbe2b, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

    Debugging Details:

    ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

    DISK_HARDWARE_ERROR: There was error with disk hardware

    BUGCHECK_STR: 0x7a_c000000e


    PROCESS_NAME: System


    TRAP_FRAME: 8a927a14 -- (.trap 0xffffffff8a927a14)
    ErrCode = 00000010
    eax=8559a901 ebx=00010000 ecx=2c000128 edx=00010000 esi=8559a888 edi=8557da80
    eip=82afbe2b esp=8a927a88 ebp=8a927ab0 iopl=0 nv up ei pl nz na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010206
    82afbe2b f8 clc
    Resetting default scope

    LOCK_ADDRESS: 829a2f60 -- (!locks 829a2f60)

    Resource @ nt!PiEngineLock (0x829a2f60) Exclusively owned
    Contention Count = 12
    Threads: 848bb020-01<*>
    1 total locks, 1 locks currently held

    Lock address : 0x829a2f60
    Thread Count : 1
    Thread address: 0x848bb020
    Thread wait : 0xc3381

    LAST_CONTROL_TRANSFER: from 828f160a to 82919d10

    8a92786c 828f160a 0000007a c04157d8 c000000e nt!KeBugCheckEx+0x1e
    8a9278e0 828e90d5 84b1b3b4 8a927938 82971540 nt!MiWaitForInPageComplete+0x2fd
    8a927974 828c4e3f 82971540 82afbe2b 84b1b320 nt!MiIssueHardFault+0x3b2
    8a9279fc 828835f8 00000008 82afbe2b 00000000 nt!MmAccessFault+0x2656
    8a9279fc 82afbe2b 00000008 82afbe2b 00000000 nt!KiTrap0E+0xdc
    8a927ab0 829e4a73 84960ac8 8557da80 00000002 nt!PnpRequestDeviceRemoval
    8a927ca4 829de61a 8557da80 84960ac8 8a927cd0 nt!PipProcessDevNodeTree+0x352
    8a927cd8 82850f7c 829a0e80 848bb020 829775bc nt!PiProcessReenumeration+0x74
    8a927d00 828aaf2b 00000000 00000000 848bb020 nt!PnpDeviceActionWorker+0x224
    8a927d50 82a4b66d 00000001 95405044 00000000 nt!ExpWorkerThread+0x10d
    8a927d90 828fd0d9 828aae1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


    828f160a cc int 3


    SYMBOL_NAME: nt!MiWaitForInPageComplete+2fd

    FOLLOWUP_NAME: MachineOwner



    IMAGE_NAME: memory_corruption

    FAILURE_BUCKET_ID: 0x7a_c000000e_nt!MiWaitForInPageComplete+2fd

    BUCKET_ID: 0x7a_c000000e_nt!MiWaitForInPageComplete+2fd

    Followup: MachineOwner

    Can anyone offer any advice?

    Many thanks
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