Vista and Recovery file problem

Discussion in 'Acronis True Image Product Line' started by clint501, Feb 7, 2007.

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  1. clint501

    clint501 Registered Member

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    I made a complete backup of my computer files from XP version before installing Vista Home Premium. After a few few frustrating hours, I finally got Vista installed (a Reltek driver gave me the BSOD). After getting Vista up and running I installed Acronis TrueImage 9. I clicked on Recovery file and chose the 40 gig .tib "backup" file. I knew I didn't want to "restore" XP system files so I chose "Restore specific files and folders". I chose to restore to "New Location" which is on my labeled G:drive. Rather than select specific files (big mistake) I chose to restore all of it to the G: drive.
    I picked out the files and documents I needed and copied them over to my C: drive. Now I want to delete the big "restored" files. It seems some are protected and I can't delete them. I booted Vista in the "safe mode" and was able to delete a few but not all. See attached picture of files I can't delete. Folders in Drive(C) I can't delete. (Notice, I can change the name of the folder Windows to Windowsx) I've tried several freeware programs to "delete on next boot" but they won't delete.
    The BIG bomb was when I tried to uninstall TrueImage 9. After uninstalling it the BSOD came up so fast I had no idea what the error was. Even the safe mode would not boot. I was able to re-insert the Vista upgrade DVD and get it back to a Vista "restore" point. It seems Acronis has somehow integrated those files with the C:drive and Vista system files. I've also gone into the startup files and disabled all Acronis programs. Vista boots OK, but I still can't delete the files. Uninstalling TrueImage 9 causes the PC the crash.o_O
    Any help would be appreciated!!
     

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  2. Tabvla

    Tabvla Registered Member

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    Hi Clint

    I am taking a "stab-in-the-dark" here but my understanding is that v10 is the version for Vista and that v9 is not compatible with Vista. I have not personally tried to run v9 under Vista so I don't have hands-on knowledge of whether it will or won't run.

    My guess as to why Vista is blue-screening is that ATIv9 is trying to access a protected Kernel area in Vista - hence the bomb.

    .
     
  3. MudCrab

    MudCrab Imaging Specialist

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    As far as I know, True Image 9 does not support Windows Vista. You'll need to upgrade to True Image 10.
     
  4. clint501

    clint501 Registered Member

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    Seems to run OK. At least it installed and restored a backup file.
    But that may be the problem, as Mudcrab states there maybe some incompatibility

     
  5. clint501

    clint501 Registered Member

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    I wonder if upgrading to version 10 will fix my problemo_O

     
  6. seekforever

    seekforever Registered Member

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    Download the trial and see, full features in Windows for 15 days and can restore (but not create) images with the boot CD it creates. Cheap way to find out.
     
  7. clint501

    clint501 Registered Member

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    That helped. I installed version 10 and I suppose it overwrote a few version 9 (or uninstalled them). Then I uninstalled version 10 and Vista rebooted OK. I was able to delete a few more mystery items but not all. At least the BSOD does not happen when I removed version 10.




     
  8. GregWH

    GregWH Registered Member

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  9. clint501

    clint501 Registered Member

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    Thanks, I tried that one but it didn't work.o_O


     
  10. dscrap

    dscrap Registered Member

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    First off, you can use the recovery disc of v9 of TI with Vista. You just cannot install it in Vista. So recovering or backing up using the recovery disc seems to work. Anyway, if you restored the entire drive C: to G:, just format the drive under windows. That would delete everything... Just make sure you save all the files you want and then format.

    Cheers
     
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