Virus updates failing

Discussion in 'ESET NOD32 Antivirus' started by bcronin, Apr 5, 2009.

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  1. bcronin

    bcronin Registered Member

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    Updates are failing on all 3 of my PC's (running the latest V4.0.417). Are there problems with the update servers? This started happening intermittently over the past several days (i.e. if I manually retried after the failure it worked) but now is happening every time and manual retries don't work. Can anyone help?
    --
    bc
     
  2. elapsed

    elapsed Registered Member

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    Try clearing your update cache in advanced setup.
     
  3. gugarci

    gugarci Registered Member

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    No problems here, also using 4.0.417.
    Good luck.
     
  4. Marcos

    Marcos Eset Staff Account

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    What error message do you get when you run a manual update?
     
  5. bcronin

    bcronin Registered Member

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    Bingo. That fixed it. Thanks.
     
  6. bcronin

    bcronin Registered Member

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    Oops, spoke too soon. Only fixed it on one of the 3 PC's.

    Marcos there is no specific error message. Just "Virus signature database update failed."
    --
    bc
     
  7. bcronin

    bcronin Registered Member

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    Grumble, well, ok, after another clear-the-cache attempt after the most recent failure, now the second PC is working again.
    --
    bc

    P.S. (and ditto the third)
     
  8. gugarci

    gugarci Registered Member

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    Good to know for future reference.
     
  9. bcronin

    bcronin Registered Member

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    Mmm, I suppose, but what would be nice to know is why clearing the cache is necessary. What caused the problem to begin with?
    --
    bc
     
  10. elapsed

    elapsed Registered Member

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    It's not, it's just one of those random things in life that likes to piss you off. ;)
     
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