Virus signature update regularly hanging

Discussion in 'ESET Smart Security' started by probedb, Oct 13, 2012.

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  1. probedb

    probedb Registered Member

    Joined:
    Sep 27, 2008
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    Location:
    Sheffield, UK
    Since updating to 5.2.9.1 I'm having trouble with signature updates in that they regularly don't complete.

    The update sits at 0% and clicking Cancel has no effect.

    It's also raised an issue with the support ticket. I checked 'review data' and I have no idea whether a ticket was submitted because it didn't allow me to review the data.

    Any thoughts?

    Cheers,
    Paul.
     
    probedb, Oct 13, 2012
    #1
  2. Cudni

    Cudni Global Moderator

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    Cudni, Oct 13, 2012
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  3. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
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    We'd need to get a pcap log created by Wireshark from an attempt to update ESS. When done, compress it, upload it to a safe location and PM me the download link.
     
    Marcos, Oct 13, 2012
    #3
  4. probedb

    probedb Registered Member

    Joined:
    Sep 27, 2008
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    Location:
    Sheffield, UK
    I did the troubleshooting but as it's not everytime I'll have to wait and see but thanks for the replies :)
     
    probedb, Oct 15, 2012
    #4
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