Virus signature database update failed

Discussion in 'ESET NOD32 Antivirus' started by wattsvilleblues, Dec 2, 2012.

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  1. wattsvilleblues

    wattsvilleblues Registered Member

    Joined:
    Sep 8, 2004
    Posts:
    29
    Hi all,
    My virus signature database hasn't successfully updated since 27th November. My licence is current. No other programs on my computer seem to have problems with internet access.

    I'm running Windows 8 Pro x64, and NOD32 5.2.9.1 x64. Any ideas how I can fix this?
     
  2. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada
    open the advanced settings (hit F5 when ESET antivirus is open) - open up the update tabs in the hierarchical menu until you see the page where it says "Selected profile" - by default that will say "My Profile" - there will be a radio buttons which say "Regular update", "Pre-release updates", "Delayed update" - and below that will be two buttons:

    "Advanced update setup"
    and
    "Clear Update cache" - hit <<< This one

    Then open the "Advanced update setup" - and make sure that on the first tab named "Update mode" - you have "ask before downloadnig program components" and "Offer computer restart if necessary" - now click the "HTTP Proxy" tab - change "Use global proxy server settings" to "Do not use proxy server" - in the LAN tab - make sure "Connect to LAN as:" has the value "System account (default)" selected.

    Now hit OK twice - RESTART the computer.

    Now open ESET antivirus again - select the Update menu from the left side of ESET Antivirus - and click the "Update virus signature database"

    It should update. If not, let us know.

    If that fails, then I would:

    reset internet explorer settings using the microsoft fixit
    reset hosts file using microsoft fixit

    You may also if these steps fail have something that crept past your antivirus - the first steps usually fix 99% of problems and it is not a piece of malware...
     
  3. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    If everything fails, I can connect to your computer remotely and try to fix it.
     
  4. wattsvilleblues

    wattsvilleblues Registered Member

    Joined:
    Sep 8, 2004
    Posts:
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    No need Marcos, I have just applied the solution webyourbusiness suggested and it worked like a charm.

    Thank you both very much.
     
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