Virus Shuts Down ESET SS 4 Beta

Discussion in 'ESET Smart Security' started by tjg79, Apr 15, 2011.

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  1. tjg79

    tjg79 Registered Member

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    Virginia, USA
    Hello,

    I got a virus that disable my ESET Smart Security 4. I disconnected the PC from the internet and attempted to run ESET Smart Security 4 virus scan in safe mode by the virus would not let the program open. I've attempted to run the ESET virus scan immediately after start up, but the virus shuts the ESET Down. Is there a way to do a scan from the ESET website, because I get indications that the eset program files are damaged.

    The virus/Malicious software is blocking access to task manager, system restore, etc...

    Any suggestions to get the pc back on line with the virus removed will be appreciated.

    Regards
     
    Last edited: Apr 15, 2011
  2. yongsua

    yongsua Registered Member

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    I recommend you to download Dr Web Cure IT from a clean computer and run it in your computer.When Dr Web Cure IT asking you for "Enhanced Mode".Click Yes and whole computer processes will stop and only Dr Web is able to running.Besides,I recommend you to have at least 2GB or 3GB ram(Windows Vista or 7) to run "Enhanced mode",if not it will torture your RAM and HDD.(Lesser than 2GB?Then click No for "Normal mode")
     
  3. tjg79

    tjg79 Registered Member

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    Thank you yougsua,

    I'm running Dr. Web Cureit on my desktop as I type this response on my laptop.

    I downloaded the Microsoft Malicious Software Removal Tool on a clean computer and ran it on the infected desktop from a USB memory stick without success. The Malicious Software Removal Tool did not detect anything in spite of the virus causing pop-up dialoge boxes to appear and IE to open trying to go to porno sites. I had disconnected the cable to the DSL modem.

    I was able to run system restore in safe mode. I was surprised, because the virus was blocking ESET Smart Security 4 from running in safe mode and the virus would not allow any access to system restore, task manger, msconfig and control panel icons in regular mode.

    After I restored the system to its condition yesterday, the system appeared to be ok. I ran the ESET online scan from the ESET website and it did not detect anything. I did a disk clean-up to delete any files the system restore saved in a default folder.

    I then downloaded the Dr. Web Cureit to my desktop and it opened without incident on my Win XP x64 system with 6GB memory.

    Thank you again for your assistance.

    Regards
     
  4. yongsua

    yongsua Registered Member

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    Location:
    Malaysia
    You are welcome.Come back here if you need more assistance.Besides,I would like to recommend you one superior product called "sandboxie" is a type of virtualization.You can have it free for 30 days.Although you will get a message when you click "Sandboxed Browser" icon after 30 days but it will blocks you only for five seconds and then you can continue to use this product as long as you like.You can buy the product to support their company too.Here the link is:http://www.sandboxie.com/ and I hope you can check it out yourself because I am a bad explainer with bad English.Thanks and Regards.
     
  5. tjg79

    tjg79 Registered Member

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    Thank you again yongsua,

    I'll give that program a try.

    Your english is very good.

    Regards
     
  6. SweX

    SweX Registered Member

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    Just so you know, Sandboxie is a Sandbox software.

    So I strongly recommend you to read about how Sandboxie works before you download any programs etc... with Sandboxie installed.
     
  7. tjg79

    tjg79 Registered Member

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    Thanks SweX,

    I read the product description. It's a good program for testing suspicious software. It prevents the program from writing to the drive.

    Thanks again.

    Regards
     
  8. mania

    mania Registered Member

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  9. tony_m

    tony_m Eset Staff Account

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