Virus scanner initialization failed.

Discussion in 'ESET NOD32 Antivirus' started by dsb3, May 27, 2011.

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  1. dsb3

    dsb3 Registered Member

    Joined:
    Oct 15, 2010
    Posts:
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    I have tried searching in this forum and different sites regarding the error below but have been unsuccessful. I keep getting this message from 1 machine out of 1300.

    Error message:
    5/27/2011 5:23:14 AM - During execution of Kernel on the computer ********, the following warning occurred: Virus scanner initialization failed. Antivirus protection will not function properly.

    Computer details:
    WindowsXP ServicePack3
    ESET NOD32 Antivirus 4.2.71 and last virus sig is 6156

    I have tried uninstalling ESET(uninstaller in ESET program files) and deleting all ESET folders on the machine. I then reinstalled ESET, rebooted the machine, and logged back into the computer. As soon as I logged into the computer, ESET began displaying that error message again. I then found somewhere online that people have cleared the update cache. I cleard the update cache, ESET was fine for about a week, and now getting the messages again. Let me know if I can provide anymore information. Any suggestions are greatly appreciated?
     
  2. Wolfie138

    Wolfie138 Registered Member

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    May 3, 2009
    Posts:
    23
    oddly enough i'm here searching re the same prob. i've raised an issue, i'll post if i hear anything. did the same thing, working fine, got a def update around dinnertime, switched on again now and the thing won't initialise :-/
     
  3. Wolfie138

    Wolfie138 Registered Member

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    May 3, 2009
    Posts:
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    reply from the help staff said to uninstall and download/reinstall the latest version.
     
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    In cases like this, I'd suggest contacting customer care and supplying them with:
    - all *.dat files in the ESET install folder
    - a Process Monitor log from boot (boot logging in PM must be enabled manually before you reboot the computer)
     
  5. crazyd

    crazyd Registered Member

    Joined:
    Aug 3, 2011
    Posts:
    1
    Hi, I also got the "Virus scanner initialization failed" error. But after finding out my ram stick had errors and removed it, nod32 now runs fine.
     
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