Virus Guard won't update

Discussion in 'Returnil releases' started by Uli9000, Dec 26, 2009.

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  1. Uli9000

    Uli9000 Registered Member

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    Hi

    The virus guard on RVS2010 will no longer update. The 'Update it now' button in the Virus Guard tab has gone red. I click on it and get the spinning green wheel but it won't read 'updated' and stays red. 'Last update' beneath it reads 'N/A'

    Can anyone help?

    Thanks

    Uli
     
  2. Coldmoon

    Coldmoon Returnil Moderator

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    Check you rvs3.log file. Do you see any communications errors listed?

    Mike
     
  3. Uli9000

    Uli9000 Registered Member

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    Hi Mike

    Nothing in the log that says 'communication error' but lots of 'SQLITE_CORRUPT[11]: database disk image is malformed' and other negative sounding stuff.

    Thanks

    Uli
     
  4. Coldmoon

    Coldmoon Returnil Moderator

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    Try uninstalling then reinstalling to repair the database.

    Mike
     
  5. Uli9000

    Uli9000 Registered Member

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    Hi Mike

    Tried that but no luck.

    Uli
     
  6. Coldmoon

    Coldmoon Returnil Moderator

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    Hi Uli,
    The next release build should provide relief from this type of error by repairing the damaged database during install. If you are able to uninstall, please try the following:

    1. Uninstall your current copy

    2. If uninstall successful, delete the "C:\WINDOWS\system32\Returnil\RVS3\" directory with all the content and then try a new install

    If this is successful, you will need to re-register the client and the updating should work properly.

    Mike
     
  7. Uli9000

    Uli9000 Registered Member

    Joined:
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    Location:
    Edinburgh
    Hi Mike

    Worked a treat.

    Thanks for your help, especially over the holidays. It's really good to have returnil protecting my system again.

    Uli
     
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