Virus definitions are outdated - "Update information is not consistent"

Here is the log what I get from a users computer. I am not sure why his computer is not getting updates. There are several computers like this. What could be wrong?

Column Name Value
Client Name
Computer Name
MAC Address 001111ba1dd7
Primary Server eset
Domain xyz.com
IP 10.0.2.25
Product Name ESET NOD32 Antivirus BUSINESS EDITION
Product Version 4.0.474
Policy Name Default Primary Clients Policy
Last Connected 2010-04-20 11:55:54
Protection Status Text Virus signature database is out of date
Virus Signature DB 4628 (20091122)
Last Threat Alert
Last Firewall Alert
Last Event Warning Update information is not consistent.
Last Files Scanned 487991
Last Files Infected 0
Last Files Cleaned 0
Last Scan Date 2010-03-17 19:00:41
Restart Request
Restart Request Date
Product Last Started 2010-04-20 08:05:05
Product Install Date 2010-02-23 15:28:47
Mobile User
New Client Yes
OS Name Microsoft Windows XP 5.1.2600 Service Pack 3
OS Platform Microsoft Windows
HW Platform 32-bit
Configuration Ready (3 hours ago)
Protection Status Ready (2 hours ago)
Protection Features Ready (7 weeks ago)
System Information Ready (6 days ago)
SysInspector No Data
Custom Info
Comment

 

Hello ifs2010,

Try clearing the update cache on the affected clients:
http://kb.eset.com/esetkb/index?page=content&id=SOLN2134

If the issue remains, clear the updates from the mirror server:
http://kb.eset.com/esetkb/index?page=content&id=SOLN2220

Thank you,
Richard

 

The file with information about available updates does not contain all necessary information. This file is correct on ESET's update server so please check out what server the computer updates from. In order to investigate the issue further, we'd need to get the configuration of that client as well as the content of the %ALLUSERSPROFILE%\Application Data\ESET\%PRODUCTNAME%\Updfiles folder.