My son has just set up an account with Virgin Multimedia. Virgin provide protection in the form of something called pcguard. An acer laptop connects to the virgin modem via a netgear firewall router. Install the free version of Returnil and started to have connection problems plus everything felt slower. I didn't have time to fully investigate so restored the system image and everything is fine. with the netgear hardware firewall + the pc guard firewall + the pcguard anti-virus I guess we could leave it like that. Does anyone else use Virgin and Returnil or perhaps shadow Defender ? deep freeze ? My guess is that having protection on all the time is possibly the problem ? each time the machine boots Virgin needs to check everything and update. Perhaps running protection only when needed might be a better idea ? allowing Virgin to do there thing ? any thoughts ?