As you guys know me, I was complaining a lot lately regarding various security products, and some thought that I'm a negative person or only want to cause trouble. I am simply, an honest person who reacts based on what I face from X company. Recently Mayhana made me switch back to Norton after experiencing odd issues with double taskbar icons of NAV, but now I tried their Norton Security and on Windows 7, the issue isn't there (can't say for sure on Windows 8 since I don't use it anymore) Now the pleasant part, I have disabled the Norton Toolbar before, not because I don't like it, but because it doesn't integrate with the Firefox small search toolbar on the top right, but rather, is a whole big toolbar under the URL Address bar so I didn't like that. Unfortunately, every time I reboot, I was getting a popup message from Norton Security telling me that I can install the Norton Toolbar, I didn't like that so I contacted their Live Chat support.... - Firstly, there was 0 waiting time, I was connected to an agent instantly (just like the previous time by the way, that's great) - The agent was very courteous and professional, asked me what is the reason I don't want it, then connected to my system via the Symantec Live Support tool for a remote session. She then disabled/re-enabled the ad-on in Firefox then rebooted my system to verify if the popup was coming. Nope! no more popup! - To go an extra mile, she asked me if I would like to restart a 2nd time to make sure the popup isn't coming which we did, again, no popup. - She then confirmed if I need anything else then disconnected At this day and age, where good customer service has become great, Norton Live Support comes as a pleasant surprise for an excellent product already that's one of the lightest on my system and offers great protection.