Very Dissapointed

Discussion in 'Acronis True Image Product Line' started by writedom, Jan 13, 2007.

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  1. writedom

    writedom Registered Member

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    I created 4 complete boot partition backups (about 4 Gigs) to a local hard drive over the past month from the Windows environment. All backups were verified several times. Today I needed to restore my computer which is serving files for multiple computers. I restored the backup I made a couple days ago. The computer just kept rebooting. (it would get to the end of the windows loading screen, just before the login screen, and then reboot). So I tried to restore from the remaining backups and got the same problem.

    What gives?

    Luckily I had a Ghost backup (on the same internal disk) which restored perfectly.

    I have a feeling that if the Acronis backups are created when in the Linux environment that they will be OK. I am going to test this.

    But I will NEVER EVER depend on an Acronis backup created from within Windows, even if one restores correctly during a test.
     
  2. jmk94903

    jmk94903 Registered Member

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    Your disappointment is not understandable. Frustration, anger, hatred, murderous intent would be more understandable; but then, you had a backup that worked. Good thinking.

    The failure of TI to restore your essential file server is miserable. It would be helpful to know what the hardware configuration of that system is so that others can benefit from your problem.

    It would also be helpful to know whether backups made from the Recovery CD (Linux) were successful.
     
  3. writedom

    writedom Registered Member

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    I am continuing my testing.
    Regarding hardware configuration, nothing out of the ordinary (two IDE disks, ASUS Mother Board, very standard stuff)

    To keep things fair - so far my tests have shown that Acronis run from the CD produces viable recoveries.

    I am also in the process of testing the reliablity of Ghost 10 hot imaging on all of my systems also.

    I will post the results when they are complete.

    For the record, I like Acronis' user interface much better than Ghost.
     
  4. writedom

    writedom Registered Member

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    Update

    I cloned a disk with True Image. Another failure. After logon a message appears saying that the Paging File does not exist or is too small. After that the computer locks up.


    Still Testing
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello writedom,
    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Could you please describe the issue in more details?

    - What is the exact name and build of the of the product that you use? You can find this information in the Help -> About dialog.

    We would recommend that you use the latest build of the appropriate version of Acronis True Image. To get access to updates you should first register your software.

    To investigate the issue with the restoration of the image archive, please do the following:

    - Download and run Acronis Report Utility;

    - Select the "Create Bootable Floppy" option;

    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy.

    Having created the bootable floppy, please restore the image when your computer is booted from Acronis True Image Bootable CD, then boot the computer from this diskette and wait for report creation process to finish. Name the created report report_boot_CD.txt.

    After that start Acronis True Image under Windows and restore it. After that perform the same procedure to create the Acronis Report and name it report_windows.txt

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Please be aware that after the disk cloning is finished you should unplug one of the hard drives prior to booting into Windows for the first time. The point is that keeping two identical hard drives (hard drives having identical digital signatures) connected at the same time is "unpleasant" for Windows and might cause a number of boot and\or drive letter assignment problems. After you boot into Windows from one of the hard drives at least once, please feel free to turn off the computer and connect another disk.

    Thank you.
    --
    Aleksandr Isakov
     
  6. Brian K

    Brian K Imaging Specialist

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    The Ghost 10 GUI is terrible, both in Windows and from the recovery CD. Ghost 9 was much more sensible. But I can't recall seeing a report of Ghost 9/10 failing to restore a verified image backup.
     
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