I have a problem with ATI 7.0 (see this thread). As you can read there, I found some kind of work-around, but I still get error messages. So I sent a full report to Acronis support, including screenshots I made with a digital camera, and including a system report, generated by the report-tool provided by Acronis. Couldn't be more specific. (In short, my problem is as follows: I checked the spanned image several times running TI in Windows and also starting TI from the bootable rescue disc. The image on HD is always "verified succesfully", but the CDR(W)'s always give me read errors, or the CD hangs, or TI says "the image is corrupted.") The helpdesk's answer: "This looks like a problem in our software - instead of asking to insert the correct media it gives an error that the volume is not found. Our developers are currently investigating the problem." And that's it. I am not going to explain why I think that they didn't understand my problem, because you can see it yourself. And, oh yeah, they gave me another great advice: "I also recommend you to update your Acronis software to the latest build of available at http://www.acronis.com/support/updates/" Gee, I haven't thought of that yet, what a great idea! Don't get me wrong: I like True Image, or at least: I WISH I could trust it for imaging my disks. But I can't. That's OK, **** happens. What really irritates me: companies that make promises that they can't keep. For example, at this very moment you can read on the Acronis website: "We guarantee 48 hours response only for registered users." Judge for yourself.