VERY ANGRY WITH ESET!

Discussion in 'NOD32 version 2 Forum' started by sir_carew, May 13, 2004.

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  1. sir_carew

    sir_carew Registered Member

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    I'M VERY ANGRY WITH ESET!!!!! :mad: :mad:

    I sent tons of samples to ESET every day, and in the last time, no reply from ESET and also they doesn't add detection. Those are worms, trojans, etc. that aren't corrupted and work perfectly. I'm not rquesting that ESET send me a extensive analyze of each sample, only a simple e-mail that confirm that they has received my samples successfully. I feel frustrated when ESET doesn't reply. I collect virus and I feel that I'm loosing my time.
    What happend?
     
  2. embower

    embower Registered Member

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    The same circumstance also takes place at me :(
     
  3. tempnexus

    tempnexus Registered Member

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    Yeap once I had to resend an Trojan 3 times and it took them 3 weeks. :)
     
  4. Dazed_and_Confused

    Dazed_and_Confused Registered Member

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    I'm really starting to wonder about those folks.
     
  5. ronjor

    ronjor Global Moderator

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    Dazed and confused- Keep the faith. Have you ever dealt with some of these other companies?
    As we say in Texas, we are in tall cotton here. And that's good.
    :)
     
  6. Dazed_and_Confused

    Dazed_and_Confused Registered Member

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    Ha! Now your talkin' my language. :D I'm just sorry to see a hard-working fella like sir carew getting stiffed. Sounds like he's trying to help, but not appreciated. I haven't been away from TX long enough to forget my manners. ;)
     
    Last edited: May 13, 2004
  7. tempnexus

    tempnexus Registered Member

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    NSCLEAN is GREAT WITH SUPPORT. Everytime I send them files they reply about 6 hours later with answer and they are covered either on the same day or the next. Also Kevin provided me with a nice pieace of software for which I am very greatefull and all of this just for providing him and Nancy with some new strains.
     
  8. Dazed_and_Confused

    Dazed_and_Confused Registered Member

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    Now that's Customer Service! I realize that NOD32 has a fine product. I just want to ensure they haven't forgotton how they got there. As we used to say in Texas, hopefully their not getting too big for their britches. ;)
     
  9. ronjor

    ronjor Global Moderator

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    If they get too big for their britches, people will move on to other products.
    Pure and simple.
    I think they are suffering growing pains.
    I am sure they read this forum and am confident they will address the issues.
    :D
     
  10. sir_carew

    sir_carew Registered Member

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    Hello,
    Anton, also give me the product, so this make me happy ;)
    The problem is that I collect malware and the virus analyzer doesn't reply, or add detection for sample within 2 weeks.
    We're trying to make a excellent product, NOD is excellent, however it need to enhance its signatures, however if the viruses analyzers doesn't have time to reply to the clients, it will never happen.
    I understand that ESET add detection for ITW malware more quickly, but overlook other type of malware is bad. I only requesting that every time that I sent a sample, they reply me: Confirmed. Indeed I write a e-mail to one of the guy and they started to do this, however now he simply doesn't reply me.
    :blink: :mad:
     
  11. ronjor

    ronjor Global Moderator

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    Sir_Carew I too have sent in samples and heard nothing. I am quite sure that those samples are looked at by the programmers.
    I appreciate what you do from a personal stand point.
    We are just going to have to hang in there.
    I used to use Version one of Nod and they never seemed to update. It worried me so much that I moved on. Seems different now. They are adding definitions at a much higher rate now.
    It's getting better for us Nod users.
    :)
     
  12. embower

    embower Registered Member

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    I receive the AVP Lab replies general in three hours including :'(
     
  13. Pilli

    Pilli Registered Member

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    Hi All, I cannot answer for NOD32 but I do know that all the AV & AT companies are inundated with work on the recent explosion of malware, hence the time to reply.

    Would you also post your samples to submit@diamondcs.com.au

    Thanks. Pilli
     
  14. Randy_Bell

    Randy_Bell Registered Member

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    the Norton SARC Robot isn't always the fastest to respond, but he usually does talk back to me eventually {{~Grinz~}} .. his answers may not make much sense sometimes but he rarely eats my samples without replying .. hehehe ..
     
  15. tempnexus

    tempnexus Registered Member

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    I want NOD32 and other AV/AT companies that I use and like to have the newest strains I find so I sent it to them. I don't care if they reply to me or not as long as the strains are added within the next couple of days. With NOD32 I noticed that sometimes (esp trojans) it takes them a week or two to add the defs.
    The companies which are on my mailing list are:
    Bitdefender, Nsclean, Nod32, TDS-3, CA
     
  16. jan

    jan Former Eset Moderator

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    Hi all,

    we are sorry for any problems with the responses when sending the samples - we have implemented a new system now - so it is going to be better.

    Thanks! :)

    jan
     
  17. embower

    embower Registered Member

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    This is a very nice news :eek: :rolleyes: :)

    Thanks!
     
  18. Dazed_and_Confused

    Dazed_and_Confused Registered Member

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    Yes, and exactly what I would expect from a quality company like Eset.
     
  19. Mele20

    Mele20 Former Poster

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    That is great, long awaited news Jan. Thanks!
     
  20. sir_carew

    sir_carew Registered Member

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    Hello,
    Today, ESET has replied my submissions and added a lot of those.
    Thanks.
     
  21. Dazed_and_Confused

    Dazed_and_Confused Registered Member

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    Sir-Carew - Thank you for your patience and not giving up. Your helping to make NOD32 a better product, and making all of us safer in the process! :-*
     
  22. sir_carew

    sir_carew Registered Member

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    I think that NOD32 is a excellent project. I also think that the future of the antivirus is the heuristic. We need proactively detection for sample, and NOD is the AV that has the better heuristic. Hueristic is more important than signature.
     
  23. Stan999

    Stan999 Registered Member

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    Hi sir_carew,

    As a NOD32 user I really appreciate the excellent help you provide others and the time you spend making NOD32 better.
     
  24. Dazed_and_Confused

    Dazed_and_Confused Registered Member

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    Three cheers from the peanut gallery for Sir_Carew! Hip Hip Hurrah! :D
     
  25. sir_carew

    sir_carew Registered Member

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    Thank to all! :) :D
     
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