Version 10 cannot connect to FTP

Discussion in 'Acronis True Image Product Line' started by aurax, Aug 10, 2009.

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  1. aurax

    aurax Registered Member

    Apr 10, 2009

    I just finished a fresh install of acronis advanced server (version 10) on windows 2003 STD and agent on linux (centos 5) when i try to select 'where to backup' destination as ftp://x.x.x.x it simply hang's with "checking vault" message. any idea why? how to debug it?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello aurax,

    Thank you for using Acronis Corporate Products

    Please do the following to fix the issue:

    - Increase timeout for idle control connection in the settings of FTP server;
    - Set the size value in Archive splitting settings to 200 MB (Tools -> Options -> Default backup options).

    Also, please note that Acronis Backup & Recovery 10 cannot access FTP servers that do not confirm transfer completion after the LIST command or do not support MLST and MLSD commands. At the moment, there is no solution. This is expected to be fixed in future updates.

    Thank you.

    Oleg Lee
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