Verizon-owned Visible network suffers suspected data breach

guest · Oct 12, 2021

Verizon-owned Visible network suffers suspected data breach
October 12, 2021
https://www.xda-developers.com/verizon-owned-visible-network-suffers-suspected-data-breach/

Visible is a “digital” carrier owned by Verizon, with a greater emphasis on fair pricing and shared plans. The company has gained popularity for its relatively low pricing for unlimited data plans, and earlier this year, Visible introduced 5G service and eSIM support.

However, Visible subscribers are now experiencing something a lot less fun than saving money — many accounts are being hijacked, often to purchase phones for whoever obtained access.
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Social media sites, especially the Visible subreddit, are currently flooded with reports of Visible accounts being hijacked. In most cases, the email address associated with the account is reset by an unknown attacker, then the payment method on the account is used to order a phone.

“My account got hacked and they shipped out a [sic] iPhone 13 worth 1k that was taken from my PayPal,” one Reddit user wrote.
Another said,

“I literally signed up for Visible yesterday, and bought a [sic] $812 iPhone through their website. I woke up to an email this morning telling me that the email address associated with my account has been changed. […] 7 hours later I got an email saying the shipping address on my account has been changed, and no, I still wasn’t able to log in.”
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It’s not clear if Visible itself suffered a data breach, or if the attackers are using usernames and passwords obtained from other data breaches to log in — a tactic known as credential stuffing. Some Visible subscribers claim to have used randomly generated passwords for their accounts that were not used elsewhere, which would indicate Visible itself had a security breach, but it’s probably still too early to tell.
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guest · Oct 13, 2021

Verizon digital carrier Visible customer accounts were hacked
October 13, 2021
https://www.bleepingcomputer.com/ne...arrier-visible-customer-accounts-were-hacked/

Visible, a US digital wireless carrier owned by Verizon, admitted that some customer accounts were hacked after dealing with technical problems in the past couple of days.

The announcement was made on Visible’s official sub-reddit by an employee who said the company is investigating an incident that led to a small number of accounts being breached.
As the post mentions:

"We’re currently investigating an incident where information on a small number of member accounts was changed without their authorization. We’re working hard to take protective steps to secure these accounts...You should review any other accounts that share the same email, login, or password, and make any changes you determine necessary to secure those accounts.”
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Visible says there was no breach
Visible says that none of its systems have been breached by hackers and advises customers to change their password and security questions out of an abundance of caution.

Although the firm presents this as a limited-scope incident, the fact that the official Twitter handle of Visible’s support has admitted technical issues with the chat platform is raising suspicions.

Members trying to reach us - we’re currently experiencing technical issues with our chat platform and are unable to make any changes to your account. We’re addressing this issue immediately. Please bear with us while our team rectifies the situation.
-Visible
— Visible Care (@visiblecare) October 13, 2021
The above was posted a few hours ago, while the security update notice on Reddit came on Monday. This means that whatever is plaguing the services of Visible appears to be persistent and still ongoing.
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One crucial point raised by a large number of Visible users is the absence of two-factor authentication as a security option for protecting their accounts.
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