Validate Corrupted (0x70020) Tag = 0xF5F8CBCF76155638

Discussion in 'Acronis True Image Product Line' started by laristech, Feb 9, 2009.

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  1. laristech

    laristech Registered Member

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    I am having an issues with one of my customers. He has a brand new Dell desktop, and the backups were working fine for 3 weeks. Now, I am getting email alerts saying "Operation with partition "0-0" was terminated. Details: The archive is corrupted (0x70020) Tag = 0xF5F8CBCF76155638" He does not have any other issues on his computer. I have tried chkdsk, and everything passed.

    I have the backup set to validate after every backup.

    Hardware: Dell Vostro
    Software: Acronis True Image Home 2009 (Latest Build as of the Other Day. I cannot remember the build number, but I download the update 2 days ago)
    Backup: Western Digital My Book Essential 2.0 320GB

    Here is the e-mail log.

    1 Information 2/6/2009 3:09:15 PM Operation My Computer Backup2 started.
    2 Information 2/6/2009 3:09:16 PM Analyzing partition 0-0...
    3 Information 2/6/2009 3:09:16 PM Analyzing partition 1-1...
    4 Information 2/6/2009 3:09:17 PM Analyzing partition C:...
    5 Information 2/6/2009 3:09:18 PM Analyzing partition 0-0...
    6 Information 2/6/2009 3:09:18 PM Analyzing partition E:...
    7 Information 2/6/2009 3:09:21 PM Create Incremental Backup Archive From: Disk 1 To file: "E:\Daily Backup\MyBackup.tib" Compression: High
    8 Information 2/6/2009 3:09:21 PM Pending operation 138 started: "Creating partition image"
    9 Information 2/6/2009 3:09:21 PM Locking partition 1-1...
    10 Information 2/6/2009 3:09:21 PM Pending operation 138 started: "Creating partition image"
    11 Information 2/6/2009 3:09:21 PM Locking partition C:...
    12 Information 2/6/2009 3:22:30 PM Pending operation 135 started: "Saving partition structure"
    13 Information 2/6/2009 3:22:30 PM Validate Backup Archive Location: "E:\Daily Backup\MyBackup.tib"
    14 Information 2/6/2009 3:22:30 PM Pending operation 3 started: "Validate Backup Archive"
    15 Error 2/6/2009 3:23:07 PM Operation with partition "0-0" was terminated.
    Details:
    The archive is corrupted (0x70020)
    Tag = 0xF5F8CBCF76155638
    16 Error 2/6/2009 3:23:07 PM Operation has completed with errors.


    Full Backup Log

    <?xml version="1.0" encoding="UTF-8" ?>
    <log build="9646" product="Acronis*True*Image*Home" task="01E8D865-4C47-47F6-B469-8884828BE62A" task_name="My Computer Backup1" uuid="259F3EF2-E43F-4AAB-93DB-A54235C675CB" version="12.0">
    <event code="2" id="1" level="2" message="Operation My Computer Backup1 started." module="100" time="1233942060" />
    <event code="503" id="2" level="2" message="Analyzing partition 0-0..." module="1" time="1233942062" />
    <event code="503" id="3" level="2" message="Analyzing partition 1-1..." module="1" time="1233942063" />
    <event code="503" id="4" level="2" message="Analyzing partition C:..." module="1" time="1233942064" />
    <event code="503" id="5" level="2" message="Analyzing partition 0-0..." module="1" time="1233942065" />
    <event code="503" id="6" level="2" message="Analyzing partition E:..." module="1" time="1233942066" />
    <event code="1008" id="7" level="2" message="&lt;bold>Create Incremental Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk 1&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Compression: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" module="11" time="1233942067" />
    <event code="504" id="8" level="2" message="Pending operation 138 started: &quot;Creating partition image&quot;" module="1" time="1233942067" />
    <event code="506" id="9" level="2" message="Locking partition 1-1..." module="1" time="1233942068" />
    <event code="504" id="10" level="2" message="Pending operation 138 started: &quot;Creating partition image&quot;" module="1" time="1233942068" />
    <event code="506" id="11" level="2" message="Locking partition C:..." module="1" time="1233942068" />
    <event code="504" id="12" level="2" message="Pending operation 135 started: &quot;Saving partition structure&quot;" module="1" time="1233942420" />
    <event code="1031" id="13" level="2" message="&lt;bold>Consolidate Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>Location: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;E:\Daily_backup6.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Destination: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;E:\Daily_backup6_9DB5357A-4C84-4501-BA0A-2D61F50787E0.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" module="11" time="1233942420" />
    <event code="5" id="14" level="4" message="Operation has completed with errors." module="100" time="1233942844" />
    </log>
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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  3. Seth_Gecko

    Seth_Gecko Registered Member

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    Hello Oleg,

    please also send theses files to me. A customer of me has the same problem with the german TI 2009 (Build 9646).

    Greetz,

    Seth
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Seth,

    Thank you for using Acronis True Image

    I have sent the files via PM.

    Thank you.

    --
    Oleg Lee
     
  5. tom231

    tom231 Registered Member

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    Hi Oleg
    please send me also these 2 files, i have exactly the same problem as above (Validate Corrupted (0x70020) Tag = 0xF5F8CBCF76155638 )
    thanks in advance
    kto@notowany.pl
     
  6. cwiedem

    cwiedem Registered Member

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    Location:
    Paris France
    Hello Oleg ,
    I have exactly the same problem with TI 2009 build 9646 French,
    please, can you send me the files you talked about ?

    Thank you and best regards

    Christian
     
  7. synapse81

    synapse81 Registered Member

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    I am having the same problem with True Image version 11 build 8,027. Can you send me the files as well?

    Thanks.
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    Thank you for using Acronis True Image

    The files provided can help to solve the encountered issue with corrupted backup files, but they don't provide with 100% guarantee of the problem resolution. If they don't help, please perform the actions described at the appropriate article Troubleshooting Issues with Corrupt Backups

    synapse81, you should install the latest build of Acronis True Image 11 Home, it can solve the issue.

    I have sent the required files via PM.

    Thank you.

    --
    Oleg Lee
     
  9. PCHelpllc

    PCHelpllc Registered Member

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    Oleg,

    I'm having exactly the same problem with TI 2009 Home. Some but not all of my customers are also having it but so far are not aware of it. When I remote into them after hours, I simply move the unverified tib and run a new one. It always validates. When I fix mine, and understand the problem, I'll fix theirs.

    Vicky Khosla at Acronis has been working hard on this for a while, but has been unable to resolve the issue. Case ref:00D3Zcb.50055agIW.

    I have checked memory good and replaced it anyway. I have run CHKDSK on my RAID1 array and have synchonized it. I have backed up to various media connected in several ways, internal PATA, USB2, eSATA and found backups usually verify roughly 4 to 6 times before they fail. I currently have a pair of Western Digital RE drives ordered to replace my perfectly good installed Western Digital RAID array. This type of drive shouldn't be required but I need to get to the bottom of the problem, so I can solve my customer's problems before I have to eat the TI 2009 I've sold them, and find a working solution. I came from Ghost several years ago when that I was unable to restore verified backups for several customers, and Symantec said they are sorry.

    I have used the last three versions of TI here in the shop to make verified backups of customers' drives before I take a chance of mangling them, and have not had one verified image fail to restore...just the way it should be. All of these images however, were made with the customer's drives tagged in on my file server as a data drive. 5 minutes well spent.

    Current problem is getting an image I can feel warm and fuzzy about from a live system drive.

    Can you help?
     
  10. seekforever

    seekforever Registered Member

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    Are you saying you can make an image that validates OK but after doing the validation 4-6 times, it no longer validates?

    If so, imaging the live system drive has nothing to do with it since the validation routine only opens the archive, reads it, and recalculates the numerous checksums and compares them with the ones stored in the archive when it was created. If this works, then fails, it means the archive has been damaged while stored.

    Based on my first paragraph being correct, I would use a checksum calculator program for the archive file(s) and record the checksums then when the archive goes bad, I would re-run the calculation and see if the file has indeed changed.
     
  11. PCHelpllc

    PCHelpllc Registered Member

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    Sorry to mislead, seekforever. Meant to indicate backups always run as scheduled including the optional validation, sucessfully, several times, and then fail to validate. I did not try to validate the same backup several times to make it fail. I have however, tried to validate a couple failed backups, after the failure, just to see if they would heal up and hair over. They don't.
     
  12. ducrayon

    ducrayon Registered Member

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    Hello,

    have create a Image which important Data and get now the ErrorDas Archiv ist beschädigt. (0x70020)
    Tag = 0x9365D74A375E4134Aktion.

    The Image is copied to my local HDD same Error. Version is home 2009 newest Version.

    Can anybody help me.

    Greets

    Volker Heiner
     
  13. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello ducrayon,

    Thank you for your interesting in Acronis True Image

    Can you please clarify the following:

    1) Build number
    2) Do you use external drive as a backup storage?
    3) If so then have you tried to create the image to internal drive first and then copy it to external?

    Best regards,
    --
    Dmitry Nikolaev
     
  14. ducrayon

    ducrayon Registered Member

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    Hello ,

    I have backup the whole disk to an external USB HDD
    As Version i have installed TrueImage2009.9646_s_de
    I have also tryed to copy the image to internal HDD, but i get only by try to restore, the display that there is Volume c: but no Folders or Files to select.

    Also i tryed to start with the BootCD and will select. Nothing.

    I do not know what i must do further. I need important Pictures and Backups from a few Programms.

    Mount the image brings also an Error. Also Validate of the Image

    <?xml version="1.0" encoding="UTF-8" ?>
    <log build="9646" product="Acronis True Image Home" task="CE299D6F-390B-4ED5-9B7C-9C6C00D5506C" task_name="Backup-Validierung1" uuid="374B2338-82CB-4B91-A658-4F76D08838E3" version="12.0">
    <event code="2" id="1" level="2" message="Backup-Validierung1 gestartet" module="100" time="1238334002" />
    <event code="1026" id="2" level="2" message="&lt;bold>Backup-Archiv validieren&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>Speicherort: &lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;C:\Drivers\MeinBackup(2).tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" module="11" time="1238334002" />
    <event code="504" id="3" level="2" message="Ausstehende Operation 3 gestartet: &quot;Backup validieren&quot;" module="1" time="1238334002" />
    <event code="502" id="4" level="4" message="Details:
    &lt;indent>Das Archiv ist beschädigt. (0x70020)
    Tag = 0x9365D74A375E4134Aktion mit der Partition &quot;0-0&quot; wurde abgebrochen.
    &lt;/indent>" module="1" time="1238334008" />
    <event code="5" id="5" level="4" message="Operation mit Fehlern beendet." module="100" time="1238334008" />
    </log>

    What can i doo_Oo_O PLEASE PLEASE HELP ME !!!o_O o_O

    Greets
    Volker HeinerVolker.Heiner@ducrayon.de
     
    Last edited: Mar 30, 2009
  15. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Volker,

    Thank you for using Acronis True Image

    How many files does the archive consists of? Is it a chain that contains the full and incremental backup files? Is the backup file devided to several parts? Have you created the archive by means of Acronis True Image Home 2009?

    Thank you.

    --
    Oleg Lee
     
  16. ducrayon

    ducrayon Registered Member

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    Hello Oleg,

    The Backup i made was every time a full Backup with one file. I made Backus every 2 weeks As Full Backup an with the last Version of TI Home 2009.

    The Backup is like the following description.

    Backup -> My Computer -> Harddisk1 -> only Partition C: are marked

    The Maschine have 3 Partitions on the HDD1
    C: is the Partition with the OS (Vista Ulti Sp1)
    D: Recovery Partition from DELL
    V: DIAG Partition from DELL

    [must say that this environment was Backup serval times before with one or with all Partitions]

    The Naming Convention is BACKUP1.tib ~40 GB one File.

    Is there a possibility to repair the Image or are there a BETA Version from NEW TIHome 2009 where i can try??

    I need this different special files from them.

    :doubt: :doubt: :doubt: :doubt:

    Greets

    Volker Heiner
     
  17. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello ducrayon,

    Thank you for your interesting in Acronis True Image

    We can substitute your current version Acronis True Image Home 2009 German build 9646 to Acronis True Image Home 2009 English build 9709. If you agree please send us your serial number via PM.

    Best regards,
    --
    Dmitry Nikolaev
     
  18. ducrayon

    ducrayon Registered Member

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    Hello Dimitry,

    with the new English Version the same Result.
    By starting with CD no Selection of anything
    By Mounting the Image, nothing as an Error like before
    By restore with the Programm, alwasy the same.
    By Consulidating the Image with error.
    This Scenario is proofed on a external HDD and by copying the Image to the real HDD.
    No Chance!!??


    Is there another possibility to get the Data from the Image? Have you (Acronis) a possibility for getting the Data?

    Cheers

    Volkero_O
     
  19. dhammondkKU

    dhammondkKU Registered Member

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    Hello,

    I am also experiencing the exact same error message (0x70020). I am using Windows XP SP3 and attempting to back up to an external HDD with True Image Version 11.

    I haven't been able to get the program to complete a successful image backup yet...each time it finishes the image, tries to validate it, and the validation fails. I have run chkdsk on both the source and destination drives and defragmented the source drive. I have also attempted to create the image on the source drive and then move it to the external HDD, but had the same result as well.

    Any suggestions on what I should try next?

    Thanks!
     
  20. Acronis Support

    Acronis Support Acronis Support Staff

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    Last edited: Jun 11, 2009
  21. ducrayon

    ducrayon Registered Member

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    Hello Oleg,

    thx for assistance.

    Maybe **** happens, must live with this!!

    Kind Regards

    Volker Heiner:doubt:
     
  22. dhammondkKU

    dhammondkKU Registered Member

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    Dear Oleg,

    I am still unable to get the backup to complete...here is information about my system and the steps that I have taken so far. Any further advice would be greatly appreciated!

    My System:
    PowerSpec PC
    3.0 GHz Intel Pentium
    2.0 GB RAM
    Windows XP Home SP3
    True Image 2009 (Full/Registered Version)
    Internal HDD (Source for Attempted Backups): Seagate Barracuda 7200.9 ST3250824A 250GB 7200 RPM 8MB Cache IDE Ultra ATA100 Hard Drive
    External HDD (Destination for Attempted Backups): Western Digital MyBook 320 GB 7200 RPM USB

    Steps I Have Taken So Far:
    Each time that I have tried to back up within Windows I receive the 0x70020 error referenced in this thread during the validation process. I know that the problem is not with the external (destination) drive, because I successfully used it to back up my Windows Vista laptop, also using TI Home 2009.

    I have followed all of the troubleshooting steps that I could find. My system successfully passed the Mem test. I have defragmented the source drive, and also ran CHKDSK. Here are the results of that CHKDSK operation as reported by Windows:

    ----------------------------

    Event Type: Information
    Event Source: Winlogon
    Event Category: None
    Event ID: 1001
    Date: 4/8/2009
    Time: 12:41:04 PM
    User: N/A
    Computer: DANNYDESKTOP
    Description:
    Checking file system on C:
    The type of the file system is NTFS.

    A disk check has been scheduled.
    Windows will now check the disk.
    Cleaning up minor inconsistencies on the drive.
    Cleaning up 13 unused index entries from index $SII of file 0x9.
    Cleaning up 13 unused index entries from index $SDH of file 0x9.
    Cleaning up 13 unused security descriptors.
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.

    240460919 KB total disk space.
    140608848 KB in 194765 files.
    134768 KB in 19555 indexes.
    0 KB in bad sectors.
    369499 KB in use by the system.
    65536 KB occupied by the log file.
    99347804 KB available on disk.

    4096 bytes in each allocation unit.
    60115229 total allocation units on disk.
    24836951 allocation units available on disk.

    Internal Info:
    a0 f2 03 00 3b 45 03 00 70 d9 04 00 00 00 00 00 ....;E..p.......
    45 02 03 00 03 00 00 00 13 01 00 00 00 00 00 00 E...............
    b6 9e 3e 12 00 00 00 00 14 05 5e e2 00 00 00 00 ..>.......^.....
    44 4b fb 1f 00 00 00 00 e0 c5 49 48 09 00 00 00 DK........IH....
    ec 4a ff 8d 04 00 00 00 60 3b 82 ec 0e 00 00 00 .J......`;......
    c0 73 5f b2 00 00 00 00 a0 38 07 00 cd f8 02 00 .s_......8......
    00 00 00 00 00 40 15 86 21 00 00 00 63 4c 00 00 .....@..!...cL..

    Windows has finished checking your disk.
    Please wait while your computer restarts.


    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    -----------------------

    I have also attempted to backup my system using the Bootable Recovery CD and performing the operation from that environment, but ran into the same problem: the image seems to create successfully, but then it does not pass validation.

    Finally, I've tried to create a backup to the source drive itself and then copy it over to the destination drive, but received the same (0x70020) error.

    HELP!

    Thanks,

    Danny
     
  23. seekforever

    seekforever Registered Member

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    Create the archive on the external USB drive (if there isn't one) then move it to the Vista machine and run the validation from there and see what happens.

    Validate one of the good Vista archives on your XP machine and see if it works.

    May help to pin down what part or parts of the process are going wrong.

    To clarify, the validate failed while validating the archive located on the internal HD?
     
  24. dhammondkKU

    dhammondkKU Registered Member

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    Thanks for the tip...I'll try creating the backup on the external HDD with the XP machine and then connecting it to the Vista laptop to validate it. I'll post the results as soon as it's complete.

    To answer your question, the validation failed both times -- when I tried to write it to the external HDD and when I tried to write it to the source drive itself.
     
  25. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    Thank you for using Acronis True Image

    Volker, I am really sorry that I am unable to help you in this case.

    Danny, I have sent two files to you via PM. Please install them and see if the issue remains. If the issue still persists, please follow the procedure described below, to have the entire picture please don't deviate from the scheme.

    Please select a source for the backup operations. The source should be the same for all current operations.

    1) Please create a backup file and store the archive to your internal hard drive. Verify the file by means of the Backup Archive Validation Wizard.

    2) Please create a backup file and store the archive to your external hard drive. Verify the file by means of the Backup Archive Validation Wizard.

    3) - Download a free checksum utility
    - Unpack and run the application. Browse and select the backup file stored to your internal hard disk;
    - Click the "Start" button;
    - Obtain MD5 value.

    4) Copy (copy/paste) the file stored to your internal hard drive to your external hard drive. Run the free checksum utility, obtain MD 5 value for the copied backup file and compare the value with the previous one.

    5) Insert Acronis Booting Rescue Media and reboot your computer. Please check in your computer's BIOS if booting from removable media (CD-ROM) is allowed and switched on.

    6) Choose the Backup Wizard and create a backup file to your internal hard drive. Verify the file by means of the Backup Archive Validation Wizard.

    7) Create a backup file to your external hard disk and verify the image.

    Please provide us with the results in the following tab:

    From Windows, saved to

    internal HD - corrupted
    external HD - valid

    From Acronis Booting Rescue Media, saved to:

    internal HD -......

    etc.

    Please note that every step is important, please don't miss them.

    Thank you.

    --
    Oleg Lee
     
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