Context: Currently trying out ATI 10 (only couple days left, so appreciate quick response, thanks). My needs are simple and so far ATI seems to have all the features I need. Problem: Scheduling and execution of full and diff backup of entire logical drive OK. Only problem is with backups involving C:\Documents and Settings. Even with admin privilege, I've not been able to backup only those data (which are most critical). Tried another account (also w/ full rights), same (unhelpful) "Completed with errors" message. Of course, supplied passwords to ATI when scheduling. Solution? Need ideas. Only thing I can see is that one of my accounts restricts other users from access. But even when I manually run a task while logged into that account, I still get the error. Question: Does it matter which user account I use to install ATI? As my trial is ending (and my forum search so far not enlightening), I'd really hope to settle on ATI 10 by having this resolved. I am frankly biased toward it after reading a glowing review. Resolution of the above problem is critical, as I prefer only backing up critical data routinely (and whole drives only occasionally). Thanks.