USERNAME PWD Error

I just purchased this program (recommended by a friend) and received my confirmation email but the username/password doesn't work and I'm unable to download.

Can anyone advise what I should do? I wrote customer care but have not received a reply. I've already removed Norton that the machine came with so it's not protected at all and I'm anxious to get this taken care of.

 

Welcome to Wilders!

First off, you received an email after your purchase containing your license info correct? (username and password)

Second, when you go to Eset's site to download, you are clicking the exact product your purchased correct as listed in the email you received.

And third, are you typing your username and password or are you copying and pasting directly from the email? It is recommended that you copy and past to prevent mistyping it. Something to watch for, when highlighting the username/password, make sure it doesn't also highlight the trailing space after the letters. It can happen and this will cause it to report back as incorrect.

HTH

 

yep, I'm doing all those things.

 

and thanks for answering. Sorry, I should have posted that info originally.