username/password not accepted

Discussion in 'ESET Smart Security' started by z4mat, Apr 20, 2009.

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  1. z4mat

    z4mat Registered Member

    Joined:
    Apr 20, 2009
    Posts:
    2
    Hi,

    I purchased a 3-user license for ESET Smart Security on April 16th. To date, I still receive an error message when trying to update.

    On all three PC's (two Vista Home 32bit 1 Vista Home 64bit) I have the following message in the Update section...

    Virus signature database could not be updated, invalid username and/or password.

    I have made sure I entered both correctly (cut and paste from email) but it will not work.

    I noticed in another thread, a moderator asked the poster to PM him details of the transaction if he purchased through the US site and he would investigate. I purchased through eset.com and am located in Canada. Could someone help me out with this?

    Thanks very much,

    Tony
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,415
    PM sent.
     
  3. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,033
    Location:
    California
    Hello,

    Private message sent, too.

    Regards,

    Aryeh Goretsky
     
  4. z4mat

    z4mat Registered Member

    Joined:
    Apr 20, 2009
    Posts:
    2
    Less than 24 hours to respond and solve my problem. Now that is what support should be like everywhere. :D

    Thanks for the quick resolution, very appreciated. All PC's updated and running smoothly.

    Cheers,

    Tony
     
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